Customer Service Representative - Remote

Summary

**Pay rate:** $16/hr **Who We Are** At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. **What’s the Role About?** If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. * Are you energetic, enthusiastic with an engaging personality? * Are you driven to deliver effective results while providing excellent customer service? * Do you have extraordinary communication skills? **What’s in it for YOU?** * Paid Training * Medical, Dental, and Vision Insurance * Paid Time Off * Employee Discounts * Full\-time, non\-seasonal * Career Advancement **Responsibilities** * Respond to incoming customer calls regarding their electric and gas services * Educate customers on billing details including explaining charges, payment options, and available assistance programs * Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction. * Focus on first call resolution with each customer. * Identify opportunities to add additional services or upgrades that align with customer needs. * Assist customers with account management, including updates to personal information and services. * Document customer interactions in the call tracking system. * Handle all customer calls, despite the degree of difficulty, in a courteous and business\-like fashion * Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals * Perform additional duties as required by management **Qualifications** * High School Diploma or GED is required * 1 year of customer service experience is required * 1 year of call center experience is preferred * Excellent customer service experience * Strong written and verbal communication skills * Natural ability to empathize with customers * Ability to project and convey a positive, concerned, and professional image to customers * Ability to be adaptable and quickly adjust to change * Must be able to conduct research efficiently and effectively while working within specific time constraints * Adhere to policies and procedures * Adhere to work schedule and punctuality requirements * Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows\-based operating systems * Must be able to maintain a high level of confidentiality in dealing with customer information * Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism **Work At Home Requirements** * Must have reliable, high\-speed internet with a wired ethernet connection (WiFi is not acceptable). * Download speed must be 10 Mbps or higher. * Upload speed must be 5 Mbps or higher. * Dedicated workspace that is in a quiet and distraction free environment. * InteLogix will provide a computer to use for the duration of the position. * Must have personal device for 2 factor authentication All job offers are contingent upon completion of drug and background checks. InteLogix is an equal opportunity employer: M/F/Disabled/Vet