B9
Support Engineer
World Remote Middle $2.5k–$8.4k/moest.
Summary
Support Engineer
Key qualifications
- 2+ years of experience in a Support Engineer, Technical Support, or similar role
- Strong analytical skills and ability to investigate both technical and business-related issues
- Familiarity with monitoring tools and incident tracking systems
- Experience writing clear and structured tickets/tasks for product and engineering teams
- Solid communication skills in English and Russian (verbal and written, minimum Intermediate)
- Proactive, detail-oriented, and customer-focused mindset
Additional skills (nice to have)
- Background in fintech, mobile apps, or SaaS products
- Hands-on experience with cloud platforms (Azure preferred)
- Knowledge of SQL or other querying tools for root-cause analysis
- Experience working with ticketing systems (e.g., Zendesk, JIRA)
- Ability to prepare documentation and internal knowledge base articles
Responsibilities and scope
- Provide technical support to the Customer Support team by investigating reported issues
- Analyze and reproduce errors (both business logic and technical)
- Create clear and actionable tasks for development and product teams
- Monitor system dashboards and proactively identify potential incidents
- Track open issues, escalate when needed, and ensure timely resolution
- Collaborate closely with Customer Support, Product, and Engineering to improve processes and product quality
- Contribute to documentation and continuous improvement of support workflows
What we offer
- Full-time or part-time position
- Salary range $2000 – $3000 Gross
- Flexible vacation policy
- Full remote
- Opportunity to work in a diverse, mission-driven, and fast-growing fintech company
- Career growth potential
Who you are
- Customer-focused with proactive, detail-oriented mindset
- Strong communicator in English and Russian