People Business Partner (100% Remote)

ClearCaptions is an FCC-certified telephone captioning provider focused on improving communication for seniors and people who are hard-of-hearing through near real-time captioning technology. The People Business Partner (PBP) serves as a trusted advisor to leaders and employees, executing people strategy and strengthening leadership capability to support a high-performing, engaged workforce in a people-first culture.

• Partner with people leaders to execute people strategy aligned with business unit objectives and company values.
• Provide employee relations support including performance coaching, investigations, conflict resolution, and end-to-end case management; escalate critical issues as needed.
• Investigate and resolve complex or critical ER matters; document findings and recommendations in an objective and timely manner.
• Facilitate core people programs such as goal setting, performance evaluations, engagement initiatives, and employee recognition.
• Coach leaders on team effectiveness, employee development, and engagement.
• Collaborate with People Centers of Excellence (Compensation, Benefits, Talent Acquisition, Learning & Development) to deliver consistent HR solutions.
• Interpret and apply company policies, labor laws, and employment practices to ensure compliance and fairness.
• Track, analyze, and report people metrics; support ad hoc reporting and workforce analysis.
• Participate in or lead smaller-scale HR projects/pilots and support broader change initiatives.
• Promote DEI&B principles across interactions and processes.
• Manage exit interview processes; analyze trends and recommend retention and engagement improvements.
• Provide guidance, training, and counsel on performance standards and quality evaluations.
• Perform other duties as assigned to support People team and business priorities.

• High school diploma or GED required; BS/BA degree or equivalent experience preferred.
• 5–7 years of experience in a People Business Partner/HRBP role.
• Required: experience supporting remote workforces in a multi-state environment.
• Preferred: HRBP support for contact/service center populations and/or warehouse facilities.
• Experience building and leading HR programs, projects, and teams.
• Proficiency with HRIS systems (Dayforce preferred) and Microsoft Office; strong Excel skills (pivot tables, VLOOKUP).
• PHR, SHRM-CP, or other HR certification preferred.
• Experience across employee relations, performance management, talent development, and compensation practices.
• Ability to navigate ambiguity, maintain confidentiality, and exercise sound judgment.
• Demonstrated manager coaching and facilitation skills; ability to resolve day-to-day workplace issues.
• Strong strategic, critical thinking, and analytical skills; ability to identify trends and recommend solutions.
• Excellent written/verbal communication, presentation, and facilitation skills; ability to build credibility with leaders and employees.
• Strong organization, time management, attention to detail, and ability to manage multiple priorities.
• Collaborative, team-oriented working style.

• Work arrangement: 100% remote/work from home; home office environment.
• Reports to: Manager, People Business Partners.
• Travel: occasional overnight travel up to 10%.
• Schedule: may require flexible hours as needed.
• Compensation: salaried; comprehensive benefits program referenced by employer.
• Work authorization: must be authorized to work in the US; no visa sponsorship available.
• Physical demands: extended sitting/standing; frequent keyboarding and screen time; may lift up to 10 lbs.