Support Manager

Easybrain is a mobile game and app developer seeking a Support Manager to join their team. This role focuses on managing player inquiries, providing consultations on mobile applications, and improving customer communication processes. The position offers the opportunity to work with leading products while supporting a global user base.

• Respond to player inquiries and provide consultations on mobile application functionality
• Handle and reply to reviews on the App Store and Google Play
• Collect and analyze inquiry statistics to generate actionable insights
• Maintain and expand the knowledge base including guides, templates, FAQs, and auto-replies
• Collaborate with the project team to solve player problems
• Contribute to improving player communication processes

• Advanced English proficiency (C1+ level)
• Russian language proficiency
• Strong attention to detail and problem-solving mindset
• Ability to work independently with responsibility
• Passion for mobile games
• Plus: Customer support or similar experience, knowledge of additional foreign languages, experience with customer support platforms like Zendesk or Helpshift, familiarity with iOS and Android platforms

• Flexible distributed schedule
• Full support for relocation to office locations
• High-end market salary with performance bonuses
• All necessary equipment provided
• Regular company events and monthly Friday meetings
• Social benefits including private medical cover and sports reimbursement
• Paid vacations and sick days
• English, Greek, and Polish online language classes
• Reimbursement for education and professional development