Service Operations Administrator

Atlas Technica is a managed services provider founded in 2016 that offers IT management, user support, and cybersecurity solutions to hedge funds and investment firms. The Service Operations Administrator role is critical to supporting service delivery and client success teams through high-volume, time-sensitive operational workflows. This position focuses on execution excellence, process adherence, and proactive follow-ups to ensure accurate and timely work completion.

• Own and execute assigned Service Operations business-as-usual workflows end-to-end
• Acknowledge all assigned requests within the same business day and complete tasks accurately within defined timelines
• Manage core workflows including meeting scheduling, QBR preparation, NPS ticket creation, timesheet follow-ups, and scorecard data collection
• Prepare support for Rock Reset and facilitate administrative tasks
• Monitor BVOIP queues, CSAT channels, and support Bonusly award administration
• Follow documented processes and checklists consistently while flagging unclear or outdated documentation
• Maintain accuracy in tools such as Monday.com, Outlook calendars, and internal systems
• Support team coverage during PTO or peak workload periods and escalate risks or blockers early

• 3 years of experience in operations, service coordination, or administrative support (MSP experience preferred)
• Strong attention to detail and accuracy with excellent follow-through and task ownership
• Ability to manage multiple tasks simultaneously in a fast-paced environment
• Strong written and verbal communication skills
• Comfortable working with operational tools such as ticketing systems, task boards, and calendars
• Willingness to follow structured processes and use checklists
• Ability to receive feedback and adjust quickly
• Reliable time management and calendar discipline
• Desirable: Experience with Monday.com, ConnectWise, Power BI, or similar systems
• Desirable: Process-oriented mindset with focus on consistency and improvement

Type: International Contractor

Location: Remote

Reports to: Team Lead, Service Operations

Benefits: Competitive salary, comprehensive benefits, and great perks offered to global team members. Atlas Technica maintains a professional yet friendly environment while promoting professional and career development.