Health Coach - Remote

Sharecare is a digital healthcare company providing software and tech-enabled services across the healthcare ecosystem to improve outcomes and lower costs. The Remote Health Coach supports program participants through phone-based engagement and coaching to drive lifestyle and behavior change and reduce health risk factors.

• Conduct telephonic member interactions including engagement calls (inbound/outbound) to inform eligible participants and enroll them in programs
• Provide individualized behavior-change coaching (inbound/outbound) to reduce high-risk behaviors and promote healthy habits
• Perform outbound chase calls to members enrolled in coaching who do not have a scheduled call
• Coordinate delivery of services and care with a multidisciplinary team (e.g., nurses, pharmacists, external vendors)
• Support operational needs for assigned customer area(s) to meet requirements
• Adhere to assigned schedule and manage caseload (1:1 or team-based depending on client/business need)
• Participate in daily and monthly meetings to receive updates and present findings/insights
• Document, note, and track member progress and program efficacy within the platform

• Bachelor’s degree in a health-related field (e.g., Psychology, Nutrition, Exercise Science); in specific cases, NBHWC certification may substitute for the “health-related” component of a completed 4-year degree
• 1–2 years of related experience; customer service experience preferred
• Strong interpersonal and communication skills; ability to understand directions and respond to inquiries
• Ability to learn and apply motivational interviewing techniques
• Comfort with benchmarks/contact-center metrics and schedule adherence (preferred)
• Proficiency with computer data entry and Microsoft Office
• Ability to coach by phone while simultaneously navigating software and entering data for extended periods
• Knowledge or ability to quickly learn lifestyle topics (smoking cessation, weight management, nutrition, exercise, stress reduction, sleep)
• Ability to work independently, prioritize workload with minimal supervision, and multitask
• Adaptability and flexibility to shift changes and rotating Saturday availability
• Hard-wired internet connection required (WiFi not permitted)
• Certification impacts pay rate: NBC-HWC or CHES (mentioned for higher rate)

• Remote role
• Start date: Monday, March 16, 2026
• Schedule: Monday–Friday; must be open to any shift between 10:30am–9:00pm CST
• Rotating requirement: work every fourth Saturday 8:00am–4:30pm CST
• Training: 6 weeks, 8:00am–4:30pm CST; no missed training days permitted due to structured schedule
• Compensation: $21.50/hour or $25/hour with NBC-HWC or CHES certification