Payments Operations Manager

Centus is seeking a Payments Operations Manager to serve as the right hand to the Director. In this role, you will act as the architect of systems and bridge the gap between marketing, finance, and technical departments, scaling the business through improved processes and operational excellence.

• Marketing Support: Monitor websites for issues, check payment flows, review daily ad spend, verify tracking pixels, and audit websites for conversion optimization
• Payment Infrastructure: Manage merchant ID applications, handle KYC processes, and build relationships with acquirers and banks
• Risk & Revenue Protection: Own chargeback management, analyze root causes, and implement strategies to maintain merchant account standing
• Team Leadership: Manage the Customer Service department and support the marketing team's operational needs
• CEO Support & Liaison: Handle high-priority tasks and serve as the primary connection between CEO, accounting, and IT departments

• Digital Funnel Knowledge: Understanding of customer journey and conversion optimization
• System Mindset: Degree in MIS, Accounting, Finance, or Marketing preferred; preference for automated systems over spreadsheets
• Detail-Oriented: Meticulous attention to detail with understanding of financial impact from errors
• Highly Motivated: Self-starter who identifies problems, proposes solutions, and executes independently
• Payment Processing Experience: Knowledge of merchant services, KYC processes, and chargeback management

Schedule & Location: Remote position with opportunity to relocate to Dubai after demonstrating success

Benefits & Perks: Direct mentorship from CEO, training in payment processing and conversion rate optimization, high-impact work on scaling new products monthly, potential for Dubai relocation