HR Advisor (Remote)

WM is seeking an experienced HR Advisor to provide tactical, responsive HR support for a high-volume Customer Experience (Customer Service) contact center environment. This individual contributor role serves as the primary HR point of contact for approximately 500 remote Customer Service Agents and partners with leaders to ensure consistent policy application and employment law compliance. The role focuses on employee relations, HR process delivery, and fostering engagement across a diverse remote workforce.

• Provide timely coaching and counseling to employees and contact center leadership to ensure consistent application of policies, procedures, and employment laws.

• Investigate employee relations issues, mediate conflicts, and recommend solutions balancing employee advocacy with company policy and legal requirements.

• Serve as the HR point of contact for internal HR processes such as performance management, new hire orientation, and exit interviews.

• Deliver training on company policies, programs, and emerging workplace issues.

• Maintain accurate employee records and HR documentation in accordance with policy and legal standards.

• Partner with local teams on recruitment outreach efforts.

• Participate in HR project teams and support process improvements as assigned.

• Identify and escalate potential legal, risk, or safety concerns to the HR Manager.

• Bachelor’s degree in Human Resources, Business Administration, or similar field; or High School Diploma/GED with four (4) years of relevant experience.

• At least two (2) years of related work experience (in addition to the education requirement).

• Strong knowledge of HR principles, employment law, and HR best practices.

• Excellent interpersonal, communication, and conflict resolution skills.

• Ability to handle sensitive and confidential information with professionalism and integrity.

• Strong organizational and time management skills; ability to prioritize multiple tasks.

• Proficiency with HRIS systems and Microsoft Office Suite.

• Preferred: CHRP, PHR, or SHRM-CP certification.

• Primarily remote role supporting Central and Eastern time zones.

• Preferred residence within 50 miles of a WM Contact Center for periodic in-person support; candidates outside these areas may be considered.

• Professional office work environment; routine use of standard office equipment.

• Benefits may include Medical, Dental, Vision, Life Insurance, Short Term Disability, Stock Purchase Plan, 401(k) company match, and paid vacation/holidays/personal days (may vary by site).