System Administrator

BrainRocket is seeking a proactive System Administrator to join their vibrant tech team. This role involves providing comprehensive technical support and solutions for computer systems, software, and hardware across the organization. You will be responsible for maintaining system performance, resolving technical issues, and ensuring exceptional user support in a dynamic environment.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries in Jira, in person, via corporate messenger, or over the phone
• Write training manuals and documentation
• Train computer users on system use and best practices
• Maintain daily performance of computer systems
• Ask targeted questions to determine the nature of technical problems
• Walk customers through step-by-step problem-solving processes
• Install, modify, and repair computer hardware and software
• Clean up and optimize computer systems
• Run diagnostic programs to troubleshoot and resolve issues
• Resolve technical issues related to LAN, WAN, and other network systems
• Install and configure computer peripherals for users
• Follow up with customers to ensure issues are resolved
• Maintain and manage inventory of IT assets

• At least 3 years of experience working in system administration, help desk, or IT support environment
• Ability to diagnose and resolve basic technical issues
• Ability to work in a fast-paced environment
• Excellent oral communication skills
• Plus: Experience with MDM systems for Apple devices
• Plus: Familiarity with Mikrotik and Ubiquiti network hardware
• Plus: Experience with CCTV systems
• Plus: Experience with access control systems and intercoms
• Plus: Knowledge of meeting room equipment setup and troubleshooting

• Relocation package including tickets and hotel accommodation for 2 weeks
• 23 vacation days plus 6 days of sick leave without Doctor's note
• Medical insurance
• Birthdays, milestones, and employee anniversaries celebrations
• Social Club with gym and more than 50 events per year
• Breakfast and lunches in the office (partially covered)
• Language classes and tennis lessons (partially covered)