Senior engagement manager

N-iX is a software development service company with 2,000+ professionals across nine countries, serving Fortune 500 and global industry leaders. We are seeking an experienced Customer Engagement Manager to manage pre-sales processes and drive conversion of enterprise-size business opportunities through client-facing relationship management and strategic deal closure.

• Coordinate overall pre-sales process from initial contact with potential customers until contract execution
• Evaluate and develop strategies to convert prospective opportunities in assigned pipeline into closed business deals
• Prepare sales-related documentation and artifacts including proposals, commercial offers, RFI/RFP responses, and targeted presentations
• Maintain accurate CRM records in Salesforce and develop database of artifacts
• Collaborate with internal company units and stakeholders to ensure smooth project sales and kick-off
• Manage sales process including internal and external stakeholder coordination
• Lead client qualification and business needs understanding
• Develop and implement sales strategies within presales team
• Conduct business travel as needed

• 4-5 years of experience in Business Development in software development/IT services industry, preferably from larger companies
• Experience in Delivery projects (Management, Engineering, QA) is a plus
• Master's degree (M.S./M.A.)
• Advanced English proficiency; German or other foreign language a plus
• IT industry knowledge and IT outsourcing specifics (SDLC, Software Development Methodologies, Technologies, Estimation Techniques, PM practices)
• Sales process management and stakeholder management skills
• Sales documentation preparation expertise
• IT industry sales experience (outsourcing focus) including emotional intelligence, prospecting, negotiations, deal closure
• Knowledge of typical IT outsourcing cooperation models and billing models
• Strong analytical, project management, and risk management skills
• Superior presentation and communication skills
• Time management and self-organization abilities
• Result orientation and ability to multitask
• Business ethics and professional correspondence skills

Work Format: Flexible - remote, office-based, or hybrid

Benefits Include:

• Competitive salary and compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks, trainings, centers of excellence)
• Active tech communities with knowledge sharing
• Education reimbursement
• Corporate events and team buildings
• Memorable anniversary presents
• Location-specific benefits

Benefits not applicable for freelancers