Customer Success Specialist (OBRIO)

Genesis is seeking a Customer Success Specialist for their OBRIO product to enhance trust and loyalty among premium users. The role focuses on providing exclusive support, strengthening brand-customer relationships, and increasing customer lifetime value through personalized communication and proactive assistance.

• Enhance trust and loyalty among premium users by providing exclusive and recognized support
• Strengthen the emotional connection between the brand and customers through stimulating interaction and loyalty within the premium segment
• Provide both reactive and proactive assistance, ensuring personalized communication with premium clients
• Increase customer lifetime value by contributing to higher retention rates
• Play an active role in product and supply processes improvement based on feedback from premium clients

• At least 2 years in Customer Support Agent, Account Manager, Customer Success, or Premium (VIP) support positions
• Proficient in English (B2+ level, both written and oral)
• Experience in CRM and Zendesk platforms
• Customer data analysis skills
• Empathy towards customer needs and concerns
• Strong communication skills, both written and verbal
• Critical thinking to address complex customer issues
• Effective time-management skills to handle multiple tasks

• Flexibility to work from anywhere in the world
• 20 annual vacation days and unlimited sick leave, all covered by the company
• Access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after probation period
• Extensive corporate library, internal online meetings, and lectures for continuous learning
• Training compensation program to grow your skills
• Supportive corporate culture, including assistance with relocation and housing support
• Online events and team-building activities