Manager, Logistics & Operations

Starface is hiring a Manager, Logistics & Operations to execute the Operations strategy and optimize systems supporting department activity. Reporting to the Director of Operations & Logistics, this role owns outbound product movement from 3PL warehouses/DCs to customers across ecommerce, marketplace, and B2B channels while ensuring integrations, SLAs, and cost targets are met.

• Serve as the primary point of contact and relationship manager for distribution center (DC) partners with a focus on outbound logistics (shipping to retailers).
• Ensure on-time order fulfillment across trade partners and sales channels, delivering best-in-class service levels.
• Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs.
• Travel to distribution centers to support physical inventory counts (2x per year) and ensure counts follow procedure.
• Develop and maintain SOPs, vendor guidelines, routing guides, and training/reference documentation.
• Support the development of operations and logistics best practices, tools, and processes across outbound flows to improve efficiency and performance.
• Analyze and model scenarios to optimize operations; develop/measure KPIs and goals, including chargeback analysis and claims management for retail partners.
• Drive continuous improvements to 3PL fulfillment processes to reduce costs, improve turnaround time, and ensure on-time/in-full delivery.
• Support and/or lead cross-functional department projects as needed.
• Participate in User Acceptance Training (UAT) for system updates or add-ons.
• Develop understanding of inbound logistics and provide backup/secondary support as needed.
• Manage retailer chargebacks and disputes by reviewing claims, identifying root causes, validating with transaction/shipping data, coordinating resolutions, and implementing process improvements with documentation.

• 5+ years of experience in supply chain, logistics, and/or operations within the CPG space across DTC/ecommerce and brick-and-mortar retail.
• Strong 3PL warehouse/distribution center experience and B2B order management experience.
• Thorough understanding of supply chain operations: production planning, purchasing, inventory control, freight logistics, 3PL warehouse operations, shipping/receiving.
• Knowledge of warehouse management systems (WMS) and ERP systems; NetSuite experience preferred.
• System error troubleshooting capability and advanced Excel skills.
• Data-driven and quantitatively strong; able to evaluate financial/business indicators and translate data into actionable decisions.
• Ability to work independently, own a workstream end-to-end, and solve critical problems quickly.
• Proven success in a fast-paced, changing, collaborative start-up environment and ability to balance long-term goals with short-term needs.
• Ability to travel up to 20% for inventory counts, team offsites, and special projects.

• Compensation: $90,000–$110,000 base (depending on experience/level) plus bonus eligibility.

• Work arrangement: Fully remote; home office & internet supplement stipend.

• Benefits: High-quality health care options; 401(k) with 5% employer match eligibility.

• Time off: 4 weeks of vacation plus up to 20 paid holidays.

• Leave: 12 weeks fully paid parental leave; 5 days of pet-ernity leave for pet adoption.