Department Manager

Zara is a fashion retailer focused on on-trend, responsibly crafted style. The Department Manager leads a section’s commercial strategy, sales team performance, and overall presentation to meet sales goals and deliver a strong customer experience.

• Control stock and manage the section to achieve sales objectives.
• Review new product arrivals, assign locations, and manage store/warehouse rotations.
• Coordinate with other managers to unify the customer image and overall business vision.
• Supervise product replenishment and ensure availability on the floor.
• Manage merchandising and store fixtures (walls, mannequins, tables, shop windows) and maintain section image and layout adapted to the client.
• Provide continuous communication and feedback with the general manager and the team.
• Conduct product analysis (gaps, competition, trends) and implement actions to improve results.
• Execute commercial analysis and actions to improve sales using retail tools and reports.
• Ensure customer service standards are met and resolve incidents.
• Minimize shrinkage and execute action plans aligned to store needs.
• Organize staffing and task execution to maximize commercial potential and productivity.
• Train and develop the sales team and store specialists; identify and propose new team profiles.
• Recognize performance and provide constructive feedback to support team growth.
• Ensure compliance with occupational risk prevention, health, and safety regulations.

• Leadership capability to inspire and manage a section sales team.
• Strong product, fashion, social media, and trend knowledge.
• Analytical and organizational skills to work with commercial reports and execute improvement actions.
• Ability to manage merchandising, store layout, and visual presentation.
• Customer service focus with ability to resolve incidents and uphold standards.
• Operational diligence with inventory control and shrinkage minimization.
• Commitment to health and safety and occupational risk prevention compliance.

• Competitive salary (amount not specified).
• 25% employee discount across brands.
• Benefit package with a variety of discounts.
• Internal promotion opportunities, e-learning, and training programs.
• Opportunities to participate in social projects.
• Equal Opportunity Employer.