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Skylight

Retail Logistics Manager

Office Lead $10.6k/mo

Summary

Skylight is a consumer technology startup creating simple products that improve family life, with operations across the U.S. and globally. The Retail Logistics Manager (Club Channels) will own day-to-day execution and scaling of global retail fulfillment operations for wholesale club partners. This role ensures accurate, on-time deliveries and high customer satisfaction by managing 3PLs, carriers, systems, and cross-functional coordination.

What you'll do

  • Develop and execute global fulfillment strategies to optimize delivery performance, cost efficiency, and customer satisfaction across U.S. and international markets (OTIF).

  • Develop, monitor, and report KPIs for fulfillment operations (delivery times, costs, accuracy).

  • Design and implement automated fulfillment processes, systems, tools, and reporting in collaboration with regional stakeholders.

  • Track incoming shipments and quantities; analyze inventory levels vs. retailer on-hand, sell-through, planned orders, and inbound shipments to identify gaps or surplus.

  • Communicate with retailer partners and inventory teams regarding planned future orders and open shipments.

  • Establish and maintain relationships with 3PL warehouses, transportation brokers, and carriers (FTL, LTL).

  • Manage 3PL fulfillment for wholesale accounts, including creating SOPs for each retailer.

  • Monitor order processing lead times; troubleshoot and escalate critical issues (missed appointments, missed ship dates, late deliveries) to meet retailer criteria.

  • Oversee and directly manage booking of appointments with 3PLs, freight forwarders, and wholesale customers.

  • Execute EDI documents (850 Purchase Order, 856 Advanced Ship Notice, 810 Invoice) to ensure accurate, timely customer communication.

  • Maintain NetSuite as the order management system of record; move orders through intake/validation, 3PL allocation, and customer delivery phases.

  • Directly manage escalations for late POs or missed appointments.

  • Lead dispute resolution for shipment penalties, order errors, and retailer fees, including gathering documentation and submitting via retailer portals.

  • Lead continuous improvement initiatives across global fulfillment operations.

Requirements

  • Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.

  • 4+ years of experience in retail fulfillment operations and/or supply chain management.

  • Demonstrated experience managing fulfillment and delivery operations with 3PLs to retailers.

  • Proven experience managing fulfillment for Costco, Walmart, and Sam's Club.

  • Experience with outbound transportation management and broker/carrier negotiations.

  • Proficiency using warehouse management systems (WMS).

  • Advanced analytical and problem-solving skills with data-driven decision-making.

  • Excellent project management skills, including leading cross-cultural teams.

Bonus: Best Buy/Target fulfillment experience; MBA/MS; ERP and fulfillment automation platforms; Six Sigma; multilingual; e-commerce fulfillment; emerging fulfillment tech; change management; sustainability initiatives.

Conditions

  • Competitive salary plus equity package.

  • 401K matching.

  • Wellness, learning, and home-office budgets.

  • Health, dental, and vision plans.

  • Unlimited PTO.

  • Company holiday on the first Friday of every month (except November and December).

  • Hiring across the U.S.; posted ranges referenced for Colorado and California.

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