Project Manager – Implementations and Onboarding

Summary

**Project Manager – Implementations \& Onboarding** **Location:** Boca Raton, FL **Work Schedule:** Full\-Time, In\-Office (Monday–Friday) **Reports To:** Director of Implementation (Onboarding Team) **About Grubbrr** Grubbrr is a leader in self\-ordering and guest\-engagement technology, transforming how commerce is transacted across restaurants, retail, and hospitality. Our platform powers real\-world, high\-volume environments through self\-service kiosks, POS, KDS, digital menu boards, online ordering, and advanced analytics. We are a fast\-growing fintech and hospitality technology company working with some of the world’s most recognizable brands. **Role Summary** Grubbrr is seeking a **driven, customer\-facing Project Manager** to lead the **end\-to\-end onboarding and implementation** of new clients onto the Grubbrr platform. This is a highly visible role within the organization, responsible for balancing **scope, timeline, budget, technical coordination, and customer expectations** across complex, multi\-system implementations. You will serve as the primary point of accountability for successful delivery, working closely with internal teams and external stakeholders from kickoff through go\-live. This role is best suited for an **Implementation / Customer Delivery Project Manager** who thrives in fast\-paced environments, enjoys cross\-functional collaboration, and is comfortable owning outcomes. **What You’ll Do** **Project Planning \& Delivery** * Create, manage, and maintain detailed project plans, timelines, and milestones across multiple concurrent implementations * Ensure projects are delivered on time and within budget, while adhering to Grubbrr’s project governance and delivery standards * Monitor project progress, proactively identify risks or issues, and adjust plans as needed to ensure successful outcomes * Track project resource utilization and manage alignment with allocated budgets and staffing plans **Customer \& Stakeholder Leadership** * Serve as the primary customer interface throughout the implementation lifecycle * Establish trusted advisor relationships with client stakeholders by providing clear communication, structure, and leadership * Lead difficult but necessary conversations related to scope, timelines, budget, resources, and change management * Capture, document, and formally communicate outcomes of key decisions and escalations **Cross\-Functional \& Technical Coordination** * Manage day\-to\-day execution of implementations across Product, Engineering, QA, and Customer Success * Facilitate requirements gathering and assist with the creation of project deliverables as needed * Own and coordinate the creation of technical design documentation for complex projects by interfacing with Product Owners, Architects, and Developers * Identify opportunities to leverage the full Grubbrr technology stack to meet customer objectives **Configuration, QA \& UAT** * Provide hands\-on support with configuration and customization of Grubbrr products during implementations * Write and review QA and UAT scripts as necessary * Manage User Acceptance Testing (UAT) with end users, including coordination, execution, and formal sign\-off * Prepare user\-facing documentation and training materials to support successful adoption **Governance, Review \& Continuous Improvement** * Facilitate project review and status sessions with clients and internal teams * Define project success metrics and lead retrospectives with cross\-functional delivery teams * Apply business knowledge and analytical skills to identify opportunities for process improvement and delivery optimization * Adopt and reinforce standardized implementation and development lifecycle methodologies **What Success Looks Like** * Successful, on\-time, on\-budget client implementations with high customer satisfaction * Strong, trusted relationships with client stakeholders and internal teams * Clear project documentation, communication, and governance throughout the lifecycle * Smooth transitions from implementation to ongoing customer success * Continuous improvement in onboarding efficiency and delivery quality **Required Experience \& Qualifications** * Bachelor’s degree in Business Administration, Communications, Information Technology, or equivalent practical experience * 2–5 years of experience in a customer\-facing project management role, leading complex software implementations * Demonstrated ownership of project scope, budget, timelines, and delivery commitments * Experience managing multiple large projects or programs requiring cross\-functional coordination * Proven ability to communicate and influence Director\-level and executive stakeholders * Strong negotiation, conflict resolution, escalation, and executive communication skills * Ability to weigh business and technical requirements, identify dependencies, and develop realistic project plans and estimates * Comfortable working in a fast\-paced, high\-energy, team\-oriented environment * Strong written and verbal communication skills * Must work full\-time in Grubbrr’s Boca Raton, FL office *This role does not require hands\-on software development but does require comfort working closely with technical teams, reviewing technical designs, and supporting configuration, testing, and deployment activities.* **Nice to Have** * Experience implementing restaurant, retail, hospitality, or fintech platforms * Experience managing enterprise or multi\-location software deployments * Familiarity with QA, UAT, and structured delivery methodologies * Experience mentoring junior project managers or implementation team members **Why Work at Grubbrr** * High\-impact, customer\-facing role with real ownership and accountability * Work on cutting\-edge self\-ordering, fintech, and AI\-driven technologies used globally * Opportunity to act as a true entrepreneur within a rapidly scaling company * Strong culture built on collaboration, accountability, and winning together * Beautiful Boca Raton office designed for creativity and teamwork * Equity opportunity in a fast\-growing, mid\-stage startup * Be part of a company transforming how customers interact with businesses every day 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