HR Assistant - Remote

Lensa is promoting a contract HR Assistant role (client: Aston Carter) to support the My HR Live Support team. The position focuses on providing timely, accurate support for Leave of Absence, Disability, and related HR inquiries across phone, chat, and email channels. The goal is to deliver a consistent, world-class employee experience while following established policies and privacy requirements.

• Own employee contacts end-to-end, ensuring inquiries are accepted, tracked, and resolved with strong customer focus.
• Serve as the first point of contact via phone, chat, and email for leave, disability, and related questions (including case intake and general policy questions).
• Use FAQs, standard operating procedures, and other documentation to resolve issues; escalate when appropriate.
• Build trust through empathetic, personalized conversations and adjust case management plans as employee needs change.
• Address employee-impacting issues during leave events, ensuring proper communication and documentation.
• Apply sound judgment and critical thinking to balance process adherence with employee needs when reviewing leave, disability, and accommodation requests.
• Collaborate with partner teams to resolve cross-functional issues and support policy updates.

• Experience in human resources, customer service, or a call center environment.
• Proficiency with Microsoft Office and strong general computer skills.
• Experience using phones and chat platforms in a support setting.
• Strong communication skills with demonstrated empathy.
• Strong research skills to locate accurate answers and information.
• Ability to work in a fast-paced environment, adapt to changing workloads, and manage multiple priorities.
• Ability to handle confidential and sensitive employee information and comply with strict data privacy policies.
• Detail-oriented with strong organization, analysis, and problem-solving skills.

• Contract position.
• Workplace: 100% remote; on-camera expected during training and nesting periods.
• Home office requirement: dedicated space in residence to perform responsibilities.
• Pay: $21.00/hour (estimated monthly equivalent provided in salary field).
• Benefits (eligibility dependent): medical, dental, vision; critical illness/accident/hospital coverage; 401(k) (pre-tax and Roth); voluntary life and AD&D; short- and long-term disability; HSA; transportation benefits; EAP; time off/leave (PTO/vacation/sick leave).
• Application deadline: anticipated close on Mar 10, 2026.