Manager, Demand Planning

Charlotte Tilbury Beauty is hiring a Manager, Demand Planning to facilitate the Sales & Operations Planning (S&OP) process and maintain accurate SKU/customer forecasts for North America. The role ensures demand plans reflect current market intelligence and serve as a reliable foundation for procurement and broader business planning.

• Build, maintain, and continuously improve the North American demand plan for a subset of customers across retail and online channels.

• Collaborate with Commercial, Marketing, and Finance to incorporate the latest market intelligence into demand and sell-through forecasts.

• Reconcile the forecast with financial trends and clearly communicate gaps.

• Identify risks and opportunities impacting the business plan and propose actions to management.

• Lead/animate forecast meetings to drive clear objectives and decision-making.

• Partner with supply planning to identify forecast deviations and supply constraints and develop solutions.

• Challenge regional NPD forecasts and ensure launch factors are incorporated into the demand plan.

• Build and maintain stakeholder relationships to keep supply chain informed with the latest inputs.

• Work with Customer Supply Chain teams to include customer inputs (e.g., stock holding, on-shelf availability) in forecasts.

• Manage and track regional planning KPIs.

• Strong educational background.

• 2+ years of experience as a Demand Planner (essential); additional supply chain experience (desirable).

• Proven ability to challenge forecasting assumptions and influence senior stakeholders.

• Demonstrable examples of owning projects/improvements through to completion and results.

• Understanding and commercial awareness of end-to-end supply chain, including supply planning and customer supply chain.

• Experience working with and implementing a forecasting system (FuturMaster is a bonus).

• Strong attention to detail and ability to spot anomalies in large datasets.

• Advanced Microsoft Excel skills.

• Ability to work independently and autonomously with confidence.

• Excellent communication, diplomacy, relationship-building skills, and willingness to challenge constructively.

• Understanding of the North American beauty market and a track record of improving forecast accuracy.

• Base salary range: $95,000–$105,000 per year (converted to monthly in salary field).

• Benefits include generous staff discount, Tilbury Treats rewards platform, medical/dental/vision, commuter benefits (pre-tax), FSA, EAP, 401(k) with company match, paid time off, and birthday PTO.

• Reporting line: reports directly to VP, Supply Chain.