Client Success Services

PARAGON POWER, LLC is a distributed energy services and power infrastructure organization providing specialized electrical services, system maintenance, and mission-critical power solutions nationwide. The Executive Leader, Client Success Services is a U.S.-based remote executive role responsible for defining and executing client engagement strategy to drive retention, satisfaction, account growth, and long-term partnership value.

• Develop and implement a scalable client success framework focused on retention, lifecycle management, and expansion opportunities.
• Lead enterprise-wide client success initiatives across distributed operations and teams in multiple U.S. regions.
• Partner with operations and field leadership to ensure service levels, SLAs, and compliance standards are consistently met.
• Monitor customer health metrics, renewal pipelines, and satisfaction indicators; drive improvements in NPS, retention, and account revenue growth.
• Advance digital modernization efforts including CRM platforms, customer dashboards, reporting analytics, and automation tools.
• Manage executive-level client escalations and lead service recovery strategies during operational disruptions.
• Ensure cross-functional alignment among operations, finance, compliance, technology, and field teams to deliver consistent client experiences.
• Build, mentor, and scale a high-performing remote client success organization.
• Provide executive-level support during critical client escalations or service events and participate in executive leadership meetings and performance reviews.

• 10+ years of progressive leadership experience in client success, service delivery, account management, or customer operations.
• 5+ years of experience leading distributed, multi-site, or remote teams.
• Industry experience in energy, utilities, infrastructure, industrial services, or other regulated sectors.
• Demonstrated success improving retention, customer satisfaction, and revenue growth.
• Strong financial and operational acumen.
• Experience managing executive-level client relationships.
• Ability to operate effectively in a fully remote, distributed leadership environment.

• Preferred:

  • Experience supporting mission-critical or high-reliability operational environments.
  • MBA or other advanced degree.
  • Experience leading CRM implementations or digital service transformation initiatives.
  • Experience scaling client success organizations during growth phases.

• Fully remote U.S.-based role; candidates must reside in the United States and be authorized to work.
• Supports a geographically distributed workforce and client base across multiple time zones.
• Periodic domestic travel required (approximately 25–35% on average), which may include occasional evenings or weekends.
• May be subject to background checks appropriate to the role and jurisdiction, conducted in compliance with applicable laws.
• Compensation includes base salary, performance-based incentives tied to retention/revenue/service metrics, and executive-level benefits.