Senior Director of Commercial Operations

Zynex Medical is hiring a Senior Director of Commercial Operations to build and optimize the infrastructure that drives revenue performance across the commercial organization. This leader partners with Sales and cross-functional teams to improve forecasting, pipeline visibility, field enablement, inside sales, and analytics to accelerate growth and maximize territory performance.

• Partner with executive and field leadership to drive annual and quarterly revenue planning, including territory design, quota setting, and resource allocation.
• Translate market dynamics, payer trends, and customer behavior into actionable commercial strategies that impact revenue performance.
• Identify whitespace, underpenetrated markets, and growth opportunities to expand territory productivity and coverage.
• Own and optimize sales process execution, including pipeline management, lead flow, conversion rates, and territory alignment.
• Enable full funnel visibility so field leaders can coach effectively and take action in real time.
• Provide actionable performance insights to improve productivity at territory and representative levels and standardize best practices.
• Build and scale an inside sales function that directly contributes to pipeline and revenue generation.
• Develop outbound strategies, account penetration plans, and call frameworks to create pipeline and increase deal velocity.
• Align inside sales with field teams to maximize coverage, lead conversion, and customer engagement.
• Lead development of revenue-focused analytics (forecast accuracy, pipeline health, productivity, order quality) and deliver real-time insights.
• Establish a consistent reporting cadence to enable leadership to inspect, diagnose, and act quickly.
• Design and manage incentive plans and compensation structures aligned to territory opportunity and growth objectives; oversee payout accuracy and performance tracking.
• Own the commercial tech stack (CRM, BI tools, communication platforms) and drive CRM adoption with high-quality data standards.
• Implement tools, process improvements, playbooks, SOPs, and training resources to increase selling time and consistency across regions.
• Partner with Marketing on lead generation to ensure qualified pipeline and revenue impact.
• Collaborate with Supply Chain on demand planning aligned to field activity and growth expectations.
• Work with Finance on accurate forecasting, budgeting, and performance modeling tied to revenue outcomes.

• 7–10+ years of experience in commercial operations, sales operations, or revenue operations within medical device or healthcare environments.

• Proven track record of driving revenue performance through operational strategy, analytics, and field enablement.

• Deep expertise in CRM platforms (Salesforce or similar) and BI tools (Power BI, Tableau, etc.).

• Experience building or leading inside sales teams that contribute directly to pipeline and revenue growth.

• Strong background in forecasting, territory planning, and incentive compensation design.

• Ability to operate at both strategic and execution levels and influence senior leaders while driving day-to-day performance.

Not specified.