Customer Success Manager (Team Lead)

Kanzum is a B2B fintech providing cross-border payments and local account infrastructure across Africa, MENA and Asia. This Customer Success Manager (Team Lead) role focuses on owning the client experience post-sale, from onboarding through ongoing support and expansion.

• Run onboarding from kickoff to first successful payments
• Guide clients through KYB/KYC compliance requirements and coordinate documentation
• Serve as first point of contact for client questions and issues on payments and operations
• Identify expansion opportunities and drive account growth through increased product usage and adoption
• Collect structured customer feedback and translate it into product improvements
• Maintain operational discipline with clean notes, follow-ups, timelines, and reporting on onboarding status and open issues
• Build a global customer success team over the coming months

• Experience in B2B Account Management, Customer Success, or Client Operations (fintech/payments/banking or SaaS preferred)
• Strong stakeholder management and problem-solving skills with attention to detail
• Comfort working in regulated environments and explaining compliance steps to clients
• Clear and calm communication style with high ownership in fast-moving teams
• Excellent English proficiency (written and spoken) for international client interactions
• Additional languages a bonus, especially Arabic and/or French
• Nice to have: Knowledge of cross-border payments, settlement, and local accounts; Experience supporting clients across multiple regions/time zones (MENA/Africa/Asia)

Fast-paced, global B2B fintech environment. The role involves building and leading a customer success team while managing clients across multiple regions and time zones.