Chief Customer Officer

Ergéa Group is a pan-European healthcare organization focused on improving patient access to advanced diagnostics and therapies across multiple countries. The Chief Customer Officer will lead customer experience and key account strategies to strengthen satisfaction, loyalty, and customer-centric growth across the organization.

• Oversee and execute customer experience strategies to improve engagement, satisfaction, and loyalty.
• Lead key account management efforts and manage strategic customer relationships.
• Drive customer-oriented business development initiatives and align sales strategies with customer needs.
• Plan and deliver improvement projects, coordinating multi-disciplinary initiatives end-to-end.
• Collaborate with cross-functional teams, stakeholders, and external partners to align organizational goals with customer outcomes.

• Proficiency in customer experience and account management strategies.
• Expertise in sales and business development with a customer-centric approach.
• Strong project management skills and ability to lead multi-disciplinary initiatives.
• Proven ability to develop and execute customer relationship strategies, ideally in healthcare or related industries.
• Exceptional interpersonal, communication, and leadership skills for managing cross-functional teams and partnerships.
• Results-oriented mindset with focus on improving customer engagement and satisfaction.
• Bachelor’s degree required; advanced degree in business, healthcare administration, or related field preferred.
• Experience within the healthcare or medical technology sector is highly desirable.

• Full-time position.
• Remote role.