Client Support Specialist

Summary

The Client Support Specialist acts as a key point of contact for clients and internal teams, ensuring smooth communication, timely issue resolution, and excellent service delivery. This role enhances client satisfaction by providing responsive support, tracking client needs, and helping to strengthen long\-term relationships. **Key Responsibilities** Respond promptly and professionally to client inquiries via email, phone, and messaging platforms Provide support and updates to clients regarding project status and deliverables Collaborate closely with internal departments (creative, production, strategy, accounts) to address client needs Track and monitor client requests, ensuring timely follow\-up and resolution Maintain accurate records of client interactions and communications Assist with onboarding new clients and support transition to internal teams Identify opportunities to improve the client experience and contribute ideas for service enhancements Uphold BMF’s standards of professionalism and client care **Qualifications** Previous experience in client support, account coordination, or customer service Excellent communication skills—both written and verbal Strong interpersonal skills with a client\-focused mindset Ability to manage multiple client interactions and priorities with professionalism Proficiency with office tools (Microsoft Office, Google Workspace) and communication platforms Comfortable working in a dynamic, fast\-paced creative agency environment **Skills \& Attributes** Detail\-oriented with strong organizational abilities Problem\-solver with a proactive approach Team player with a positive attitude Professional and client\-centric demeanor