HireTalent - Staffing & Recruiting Firm
Human Resources Coordinator
Summary
HireTalent is seeking a People Operations Coordinator II (Employee Service Coordinator) to support HR operations and employee service transactions in a remote, 6-month assignment. The role focuses on executing employee lifecycle changes in Workday, managing Tier 2 inquiries through ServiceNow HRSD, and ensuring accurate, consistent, and timely HR service delivery.
What you'll do
Process and support HR transactions within a tiered service delivery model in partnership with Tier 1 and cross-functional teams.
Monitor and maintain the Employee Service Center queue in ServiceNow HRSD, resolving Tier 2 tickets while meeting case-closure and SLA goals.
Manage high-volume HR transactional work including hires, job changes, reorganizations, and compensation changes.
Enter and validate employee lifecycle changes in Workday, ensuring data accuracy and integrity.
Complete routine audits with strong attention to detail.
Support offer approvals and initiate/manage background checks.
Communicate delays, issues, or compliance concerns to recruiters and hiring managers.
Handle sensitive information with a high level of confidentiality.
Perform other related duties or projects as assigned.
Requirements
2–3+ years of hands-on Workday experience (required), performing a broad range of core HR/employee lifecycle transactions.
Experience in HR operations, HR shared services, and/or employee support.
Experience managing a high-volume request/ticket queue; ServiceNow experience preferred.
Comfort working in an SLA-driven support model (plus).
Detail-oriented and highly organized with a consistent track record of accurate work.
Ability to handle multiple requests and pivot quickly as priorities change.
Strong written and verbal communication; professional stakeholder communication skills.
Discretion and ability to manage confidential information with integrity.
Self-motivated and able to work reliably in a remote environment while collaborating cross-functionally.
Process improvement mindset; comfortable challenging the status quo (nice to have).
Conditions
Duration: 6 months.
Location: Remote.
Schedule: 8:00–5:00 in the candidate’s respective time zone.
Time zone preference: Pacific or Mountain time preferred.