HR Coordinator

HireTalent, a staffing and recruiting firm, is seeking an HR Coordinator (ES People Advisor) to support employees and managers through a centralized people services function. The role focuses on delivering customer support, managing HR inquiries, and improving self-service processes using tools like Basecamp and Workday.

• Provide customer service to employees and managers via the Basecamp customer portal and other social channels.

• Maintain and improve the knowledge base by creating, updating, and enhancing knowledge articles to support employee self-service.

• Log, track, and manage employee support cases using a case management tool; respond to inquiries related to benefits, time off, compensation, immigration, HR policy, and employee data.

• Ensure assigned cases are followed through to resolution and closed accurately and on time.

• Develop working knowledge of Workday and leverage it to support employee and manager self-service inquiries.

• Maintain process, program, and policy knowledge to effectively assist employees.

• Identify process inefficiencies and inconsistencies and collaborate on improvements to enhance the employee/manager experience.

• Assist with User Acceptance Testing (UAT) for system enhancements.

• Process corrections or transactions not handled through Workday self-service.

• Participate in projects to modernize and improve People Services processes for a seamless employee experience.

• Preferred: 2 years of prior work experience in Human Resources or a centralized customer service environment.

• Highly desirable: experience with Workday HCM or a similar HRIS.

• Experience working with a case management system.

• Exceptional problem-solving skills; strong focus on data integrity, process definition, and continuous learning.

• Excellent verbal and written communication skills.

• Ability to support employees through personal circumstances with professionalism and empathy.

• Ability to diagnose problems and lead correction efforts through effective communication and execution.

• Strong employee experience and customer service orientation.

• Ability to work in a fast-paced, evolving environment with competing priorities.

• Ability to maintain confidentiality in all aspects of job responsibilities.

• Growth mindset and interest in driving process improvements through technology.

• Ability to work effectively in a team setting.

• Ideal: experience in an HR shared services organization for an established company.

• Location: Hybrid (3 days onsite).

• Duration: 6-month assignment.