Clinical Quality Specialist

SonderMind is a technology-enabled mental health company offering therapy, medication management, and mindfulness tools. The Clinical Quality Specialist upholds and strengthens quality of care by supporting clinicians and clients through evidence-based processes, investigations, and proactive risk mitigation to improve outcomes.

• Partner with Customer Support, Product, Provider Success, Clinical Quality, and Care Coordination to execute clinical roadmaps and SOPs, including priorities, KPIs, ownership, and workflows.
• Provide ongoing support to providers to maintain high-quality care delivery and professional growth.
• Conduct provider investigations, remediation, and termination processes related to complaints or external reports (e.g., health plans).
• Monitor, track, and respond to clinical adverse events.
• Identify, monitor, and interface with provider outliers.
• Perform clinical utilization reviews (CURs) to assess care quality and inform provider support.
• Support evidence-based practices (including measurement-based care) under the Clinical Quality Manager’s leadership.
• Contribute to clinical research development focused on high-quality clinical outcomes.
• Assess trends in provider complaints and implement proactive interventions.
• Apply early-stage risk mitigation strategies and collaborate cross-functionally to address issues before escalation.
• Support billing-related investigations by gathering documentation and escalating concerns to leadership.
• Surface trends and gaps in clinical processes to leadership for review.
• Develop ideas to incentivize and support the provider network and collaborate on training opportunities with clinical education.

• Master’s degree in a mental health discipline.
• Active, cleared clinical license in good standing (e.g., LMFT, LPC, LCSW, LMHC, or equivalent).
• Strong clinical judgment with experience handling escalations, adverse events, or quality-related investigations.
• Demonstrated ability to collaborate effectively across multiple teams.
• Commitment to provider support and quality management.
• Familiarity with clinical technology platforms for documentation, case tracking, and data analysis.
• Ability to effectively leverage modern AI productivity tools as part of daily workflow (e.g., Gemini, ChatGPT, Claude, GitHub Copilot or similar).

• Compensation: $72,000–$82,000 annually plus equity eligibility.
• PTO: minimum three weeks per year; U.S. holiday schedule; company shutdown between Christmas and New Year’s.
• Health benefits: medical, dental, vision; HSA with $1,100 company contribution; FSA options.
• Insurance: employer-paid short-term and long-term disability, life & AD&D; additional salary-difference coverage for up to seven weeks of STD leave (after waiting period).
• Parental leave: 8 weeks paid (8–16 weeks if also eligible for STD).
• Retirement: 401(k) with 100% match up to 4%, immediately vested.
• Other perks: free therapy coverage benefit (with qualifying medical plan), annual company gathering, supplemental life insurance, pet insurance, commuter benefits.
• Application: ongoing recruitment until filled.