REMOTE - HR Representative

Ross Stores, Inc. (promoted by Lensa) is seeking an HR Representative to support associates during Leave of Absence (LOA) periods. The role ensures accurate, compliant LOA administration and a high-quality associate experience through case processing, system updates, and responsive customer service.

• Process LOA transactions using ServiceNow, PeopleSoft, Sedgwick ViaOne, case management tools, and Excel (approvals/denials, benefit elections, adjustments, corrections, case creation, letters).
• Respond to associate inquiries via phone, email, LOA inbox, and voicemail; provide professional customer service.
• Update, enter, and maintain LOA data and documentation; upload supporting materials and ensure accuracy.
• Communicate with internal partners and vendors (e.g., Payroll, Benefits, HR Services) to resolve issues and ensure smooth administration.
• Explain company LOA policies and help associates locate policies and procedures for future reference.
• Gather and document critical compliance data (e.g., case notes, LOA dates) and assist with legal holds as needed.
• Generate reports and letters (including benefit payment/exhaust communications) and provide departmental reporting to track work.
• Cross-train and provide backup support to other LOA team members; assist with training/process improvement efforts as needed.
• Stay current on company, state, and federal guideline changes; complete required training and maintain system proficiency.
• Perform other related duties as assigned.

• Bachelor’s degree.

• Strong customer service, communication (verbal/written), and problem-solving skills; ability to build positive working relationships with internal and external partners.

• Preferred: LOA administration experience and knowledge of federal/state leave laws (e.g., FMLA, ADA, CA CFRA, pregnancy, military).

• Ability to work independently or collaboratively; exercise sound judgment on complex and sensitive issues.

• Detail-oriented with high accuracy; ability to learn, ask questions, and use online systems/databases effectively.

• Working knowledge of Microsoft Office; proficiency with Excel and PeopleSoft.

• Familiarity with HR systems and benefits/payroll practices.

• Regular attendance and consistent timeliness.

• Remote role within the United States; cannot be performed in the State of Colorado or in New York City.

• Office/computer-based work with standard physical requirements (sitting/standing/walking, typing, phone use, remote/in-person meetings, handling paper/files).

• Pay range stated as $22.69–$32.79 per hour; total compensation may vary by experience, skills, education, certifications, seniority, and location.

• Emphasis on teamwork, growth, and an inclusive workplace culture.