Human Resources Operations Manager

Drink DELTA is expanding its People team to support growth across multiple states. The HR Operations Manager will own day-to-day HR operations while building scalable infrastructure to ensure accurate, compliant, and consistent HR processes. This is a hands-on role partnering with People leadership, recruiting, operations, and managers across the organization.

• Own end-to-end payroll administration, including processing, audits, issue resolution, and year-end activities (e.g., W-2s, reconciliations).
• Manage the payroll vendor/PEO relationship and oversee federal, state, and local payroll tax compliance; review filings, notices, and reports and coordinate resolutions.
• Ensure accurate employee classifications, pay practices, and deductions.
• Manage day-to-day benefits administration (enrollments, changes, terminations, employee support) and partner with brokers/carriers/vendors.
• Support annual open enrollment and benefits renewal execution; maintain benefits documentation and consistent administration.
• Support multi-state employment law compliance (wage and hour, leave administration, postings, notices) and maintain compliance tracking, documentation, and audit readiness.
• Manage workers’ compensation and unemployment processes; assist with government inquiries and external audits.
• Serve as first-line HR operations support for employee questions; support managers with performance documentation, corrective action, and policy interpretation.
• Conduct investigations when necessary and support performance management processes through consistent execution and documentation.
• Administer HR systems/tools (HRIS, payroll, benefits, document management) and build operational trackers, logs, and dashboards.
• Develop and document HR workflows and SOPs; partner with vendors, agencies, and internal teams to implement and improve systems and processes.
• Collaborate with People leadership and cross-functional leaders to translate People initiatives into practical, executable processes and improve alignment and follow-through.

• 7+ years of experience in HR Operations, People Operations, or similar roles.
• Direct, hands-on experience with payroll administration and payroll tax compliance (via PEO or payroll vendor).
• Experience administering employee benefits programs.
• Experience supporting multi-state employment compliance.
• Background handling employee relations and performance documentation.
• Strong systems/platform administration skills, including building trackers and documentation.
• Ability to work independently, manage priorities, and execute with minimal oversight.
• Strong judgment, attention to detail, and follow-through.
• Ability to partner effectively with leaders, managers, and employees at all levels.

Preferred (not required):

• HR certifications (PHR, SPHR, SHRM-CP, SHRM-SCP).
• Experience working with PEOs.
• Experience in regulated or operationally complex industries.

• Employment type: Full-time.
• Location/work model: Hybrid.
• Benefits and perks: Medical, dental, and vision insurance; paid time off and company holidays; employee benefits programs and wellness resources; professional development and growth opportunities; flexible hybrid work environment (role-dependent).