Help Desk Specialist (L1)

United Tech is seeking a Help Desk Specialist (L1) to provide technical support and ensure smooth IT operations for the team. The role involves managing office equipment, supporting employees, and handling IT requests while maintaining technical stability across the workspace.

• Provide timely and effective technical support to team members
• Manage employee onboarding and offboarding processes
• Resolve IT requests within scope promptly
• Configure, administer, and maintain employee devices and office equipment
• Create and manage user accounts and licenses
• Serve as first-line technical support for specialists
• Order, track, and manage equipment inventory and depreciation
• Work with documentation and spreadsheets
• Maintain backup/power systems: Starlink, EcoFlow, and generators
• Create FAQ documentation for common technical issues
• Work with office security systems and access control (ACS)
• Participate in system administration meetings and processes

• 6+ months of experience in system administration
• Familiar with computer components, laptops, and smartphones market
• Ability to service hardware: disassemble and maintain PCs/laptops, install and configure software
• Experience managing equipment inventory
• Proficiency with Word/Excel and large spreadsheets
• Basic knowledge of information security and networking
• Experience supporting multiple specialists
• Strong communication skills, detail-oriented, and team-oriented
• Ability to handle multiple tasks simultaneously under dynamic workloads
• Intermediate or higher English proficiency
• Plus: Basic knowledge of Google Workspace and Atlassian products (Jira, Confluence, Service Management)

Location & Schedule: Must reside in Kyiv with office attendance required for first two weeks, then hybrid work available with flexible schedule

Benefits:

• 20 paid vacation days, 15 sick days, 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and merchandise
• Financial and legal support
• Position retention for those joining Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
• Modern equipment or depreciation of personal tools
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events