Consultant

Incode is seeking a Consultant to join the Customer Success team as a strategic bridge between clients and internal teams. In this role, you will manage enterprise customer lifecycles, lead implementations, and drive long-term account growth by transforming client objectives into tangible results.

• Manage the entire lifecycle of enterprise customer relationships, from onboarding and implementation to expansion
• Lead project management during implementations, ensuring timelines, scope, and deliverables are met
• Build strong, trust-based relationships with executive-level stakeholders by providing exceptional service and strategic guidance
• Deliver impactful data-driven presentations and insights to client leadership teams
• Engage cross-functional teams (Solution Engineers, Product, Engineering, DevOps, Infrastructure, Business Operations) to design and deliver tailored solutions
• Identify, manage, and resolve key issues and risks across accounts
• Develop scalable processes to accurately capture customer requirements and measure success
• Ensure smooth transition from implementation to production, driving adoption and account growth
• Provide hands-on support for integration and production challenges
• Innovate in solving customer requests and ensure outstanding client experience

• Proven track record leading customer projects in consulting, enterprise SaaS, or high-tech environments
• Strong project and program management skills with ability to navigate complex technical and business landscapes
• Exceptional communication skills, able to translate complex concepts into clear, actionable messages
• High technical acumen and understanding of enterprise software capabilities (APIs, SDKs, integrations)
• Experience with mobile applications and services for enterprise customers
• Analytical mindset with comfort handling large datasets to generate business insights
• Strong stakeholder management skills with experience influencing both internal teams and external clients
• Resilient and adaptable in fast-paced, evolving business environments
• Collaborative team player who naturally builds trust and is proactive in sharing knowledge
• MBA or advanced degree in business, technology, or engineering (preferred)
• Experience with biometrics or identity software (plus)

• Flexible Working Hours & Workplace
• Open Vacation Policy
• Global team environment with top engineers and designers
• Ownership and autonomy with resources of a unicorn-backed company