Operations Coordinator

Summary

The Operations Coordinator will play a key role in supporting day\-to\-day operations across wholesale and e\-commerce channels. This role ensures seamless order fulfillment, logistics execution, and communication across departments. The ideal candidate is detail\-oriented, highly organized, and thrives in a fast\-paced environment where accuracy and efficiency are critical. This position is located in our Brooklyn, NY office. Key Responsibilities * Order Processing \& Fulfillment + Enter and release sales orders in SAP Hana; troubleshoot order issues + Manage Amazon order fulfillment, routing and ASN submissions + Book freight and manage delivery logistics for events, warehouse needs, and material orders + Coordinate pick tickets, shipments, routing, and scheduling with the warehouse + Monitor daily order fulfillments and address start/cancel or routing needs + Process and release e\-commerce orders in Shipstation (as needed) + Submit ASNs, create shipping labels, and provide tracking to customers. * Wholesale \& E\-Commerce Support + Assist the wholesale team with customer inquiries and shipment updates + Track wholesale returns, damages, and customer chargebacks + Update and maintain the open order sheet for warehouse and wholesale priorities + Monitor daily shipped order lists to ensure accuracy and timely communication. * Inventory \& Logistics Coordination + Execute inventory transfers and adjustments across wholesale and e\-commerce warehouses + Track inventory levels and POs to make reorder recommendations + Partner with warehouse staff to confirm shipping, inventory levels, and updates. * Documentation \& Reporting + Maintain and update the operations manual and SOPs + Track and report order status, returns, and chargebacks + Manage and verify routing guides, shipping instructions, and delivery requirements + Support the launch of new customers and products, ensuring operational readiness **Requirements** * 1–3 years of experience in operations, logistics, supply chain, or related field * Strong organizational and multitasking skills with attention to detail * Proficiency in SAP Hana, Shipstation, Shopify, Faire, Amazon Vendor Central, Google Suite, and Excel/Sheets * Familiarity with vendor portals (e.g., Bamboo Rose, Nexcom, Fineline) a plus * Excellent written and verbal communication skills * Ability to thrive in a fast\-paced, team\-oriented environment Powered by JazzHR 4l6EW75jyp