NetSolid Investments
Customer Support Project Coordinator (Partnership Project)
Remote Middle $5.9k–$15.6k/moest.
Summary
NetSolid Investments is seeking a Customer Support Project Coordinator to lead and oversee their Customer Service Team. The role involves coordinating with clients and brands, managing team performance, and ensuring top-quality service delivery for partnership projects.
What you'll do
- Lead and coordinate the Customer Support team
- Ensure high-quality customer service and outsourced services
- Manage communication with clients to ensure satisfaction
- Monitor performance of the customer-support team
- Analyze and improve current processes to enhance efficiency
- Train and develop team members
- Prepare reports on team performance and provided services for management
- Create and send monthly performance and activity reports to clients
- Collaborate with supervisors and team leaders to maintain top service levels
- Onboard team members for new projects
Requirements
- Minimum 2 years proven experience in a similar role (Customer Support Project Coordinator or Team Leader)
- Upper-Intermediate to fluent English proficiency (written and spoken)
- Excellent communication and leadership skills
- Strong customer-focused mentality
- Degree in project management or business administration (preferred)
- Previous experience in the iGaming niche (preferred)
- Interest in iGaming and increasing tech knowledge
- Attention to detail and organizational skills
Conditions
- Fully remote work
- Option to attend pet-friendly office if Lviv-based
- Comprehensive paid onboarding program
- Diverse paid time off: Vacation, Recreation days, Birthday off, Sick leaves
- Company presents and bonuses