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Insight Global

Human Resources Coordinator

Office Middle $4.8k–$9.4k/moest.

Summary

Insight Global is seeking a Human Resources Coordinator to support a broad range of HR functions and deliver responsive employee support via email, phone, and chat. The role focuses on leveraging HR technology and strong customer service to resolve issues, document cases, and escalate concerns appropriately. This position helps ensure a positive employee experience throughout the employment lifecycle.

What you'll do

  • Respond to general employee inquiries and provide prompt support to internal and contract employees.
  • Document inquiries and resolutions within the HR service delivery platform.
  • Escalate inquiries to appropriate HR teams and other departments as needed.
  • Handle and represent the company in unemployment claims and hearings.
  • Support pay and timekeeping inquiries.
  • Gather required employee documents and information.
  • Update employee data in systems and databases (ATLIS, eRecruit, Bullhorn, UKG), including name/contact changes and office transfers.
  • Support employment verifications for current and former employees.
  • Complete HR mail by supplying employment data.
  • Troubleshoot HRIS account issues and login requests.
  • Assist with employee offboarding procedures.
  • Provide project support as business needs require.

Requirements

  • Bachelor’s degree in HR or related field (preferred).

  • Experience with ServiceNow or similar HR service delivery platforms.

  • Customer service experience.

  • Proficiency in Microsoft Office, especially Excel.

  • Strong verbal and written communication skills, with ability to manage relationships and sensitive HR matters.

  • Ability to prioritize, multitask, and meet deadlines in a fast-paced environment.

  • Strong research and problem-solving skills; capable of delivering thoughtful solutions.

  • Professional demeanor: discreet, patient, calm under pressure; enjoys coaching and advising others.

  • Passion for helping others and creating a welcoming environment.

Conditions

Fast-paced HR support role providing assistance through email, phone, and chat. Includes handling unemployment claims/hearings and supporting operational HR processes such as offboarding and HRIS troubleshooting.

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