Sr. Deal Desk Manager

What You'll Do

• CPQ Quoting: Own day-to-day configuration, pricing, and quoting via Salesforce CPQ for routine and complex deals — reviewing for accuracy, applying standard discounting, and escalating non-standard terms for approval.
• Process Improvement: Identify and help fix inefficiencies in the quote-to-cash workflow; support automation efforts and template updates; help ensure adherence to revenue recognition standards (ASC 606).
• Reporting & Analytics: Build and maintain dashboards tracking quote turnaround time, approval rates, and discount trends; deliver weekly insights to Sales leadership.
• Sales Enablement: Be a go-to resource for reps on quoting best practices and deal structuring; troubleshoot quote-to-order issues and participate in deal reviews.
• Cross-Functional Collaboration: Partner with Sales, Finance, and Legal on process changes; help train new hires on self-service CPQ tools.
• Risk Management: Flag pricing discrepancies or compliance risks and support resolution to protect margins.

What You'll Bring

• 5+ years in Sales Operations, Revenue Operations, or Deal Desk, ideally with hands-on CPQ experience
• Bachelor's degree in Business, Finance, Marketing, or a related field
• Proficiency with Salesforce CPQ, Salesforce CRM, and Google Sheets
• Strong analytical and process-mapping skills
• Excellent attention to detail and proactive, clear communication
• Comfort working in a fast-paced, iterative environment

Nice to have

• Experience with SaaS pricing models (subscription, usage-based) or international deals
• Exposure to Tableau or Power BI
• Salesforce CPQ Associate certification or RevOps fundamentals training

Compensation & Benefits

The base salary range for this role is $125,000-$150,000, based on experience, location, and qualifications. Total compensation also includes equity and a comprehensive benefits package.

• BigBenefits: Work from home with a global remote-first community
• Global Culture Corner
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Fidelity Employer Sponsored 401K
• Paid Parental Leave

Team / Role Context

About the Role: We're looking for a detail-oriented, analytically minded Deal Desk Manager to support our Sales organization through expert CPQ quoting, process improvement, and data-driven reporting. You'll be a trusted partner to Sales, Finance, and Legal — ensuring deals are structured accurately, priced competitively, and closed efficiently. This is a hands-on, high-visibility role for someone who thrives in a fast-paced SaaS environment and enjoys turning operational data into real business insight.