Chief Operating Officer (COO)

Community Health Alliance is a mission-driven behavioral health organization providing evidence-based mental health and substance use disorder services across outpatient through residential and community-based programs.

The Chief Operating Officer (COO) oversees day-to-day administrative and operational functions to ensure operational excellence, regulatory compliance, financial sustainability, and high-quality service delivery while supporting growth and clinical excellence.

• Oversee daily operations of clinical and administrative departments.
• Develop and implement operational strategies aligned with organizational goals.
• Ensure efficient workflows, staffing models, and resource allocation.
• Monitor key performance indicators (KPIs) and drive continuous improvement.
• Ensure compliance with federal, state, and local regulations and accreditation requirements.
• Oversee risk management, quality assurance, and performance improvement initiatives.
• Participate in budgeting, forecasting, and financial planning.
• Manage operational budgets and ensure cost-effective service delivery.
• Oversee revenue cycle performance and support contract negotiations and payer partnerships.
• Lead implementation of new programs, services, and geographic expansion.
• Support strategic planning and expansion initiatives.
• Supervise and mentor senior operational leaders.
• Promote a culture of accountability, collaboration, and mission alignment.

• Master's degree in Healthcare Administration, Business Administration (MBA), Public Health (MPH), Behavioral Health, or related field (required).
• 7–10 years of progressive leadership experience in healthcare or behavioral health.
• 5+ years of experience in a senior operational leadership role.
• Demonstrated experience managing multi-site or multi-program operations.
• Strong knowledge of Medicaid/Medicare reimbursement, managed care, and regulatory compliance.
• Experience leading organizations through growth, scaling, or organizational transformation.

• Competitive executive compensation package.
• Comprehensive health, dental, and vision insurance.
• Company-paid Health Reimbursement Arrangement (HRA).
• Generous paid time off (PTO) and paid holidays.
• Retirement plan with company match up to 6%.
• Company-paid life insurance.
• Paid license renewal.
• Professional development opportunities.
• Equal Opportunity Employer; drug testing employer.