Head of Business Transformation

CoinsPaid is a crypto payment solutions company headquartered in Estonia with 3 international hubs, offering ready-to-use products for mass adoption of digital assets. The Head of Business Transformation role is created to deliver and drive key programs and initiatives across the company, reporting to the Chief Operating Officer and working on complex cross-departmental projects. The candidate will demonstrate high-level independence, strong ownership, and ability to define problems, set priorities, and deliver tangible results.

• Act as an end-to-end owner of complex cross-functional initiatives, ensuring alignment between stakeholders, clear scope definition, timelines, and measurable outcomes
• Drive and coordinate company-wide strategic transformation initiatives, including corporate restructuring, business separation, and post-M&A integration activities
• Support the COO and top management with structured data, analysis, and insights to enable informed decision-making on strategic and operational topics
• Conduct systematic reviews and audits of departmental processes, performance, and cost efficiency across the organization
• Identify inefficiencies and improvement opportunities, develop clear action plans, and lead implementation of process and operational improvements
• Work closely with department heads and key teams to embed changes, remove execution blockers, and ensure adoption of new processes
• Track progress, risks, and results of transformation initiatives, ensuring delivery on time, within scope, and with clear business impact

• Minimum 5 years of experience in roles such as Program Manager, Project Manager, Transformation Manager, or Management Consultant, with direct ownership of complex initiatives
• Proven experience working in or with financial regulated environments (banks, EMI, payment institutions)
• Background in management consulting, audit, or advisory roles (Big4 or similar) is a strong advantage
• Strong analytical skills with the ability to work with data, operational KPIs, and unstructured information
• Demonstrated ability to work with and influence stakeholders across different levels of the organization, including senior management and C-level
• High level of autonomy, ownership mindset, and ability to operate independently in a fast-changing environment
• Excellent structured thinking and communication skills, with the ability to translate complex problems into clear actions and execution plans

Nice to have:

• Experience working in a bank, fintech, or other regulated financial organization under strict regulatory frameworks
• Background in management or strategy consulting, including Big Four or similar advisory firms
• MBA degree or other advanced business education

Remote-first company with employees working from 30+ countries around the world. Reports to the Chief Operating Officer and works closely with company management.