Clinical Quality Specialist

SonderMind is a technology-enabled mental health company providing therapy, medication management, and digital wellness tools. The Clinical Quality Specialist supports and strengthens evidence-based care quality by partnering across teams, supporting providers, and managing clinical investigations and risk. The role focuses on improving provider success and client outcomes through proactive quality processes and interventions.

• Partner with Customer Support, Product, Provider Success, Clinical Quality, and Care Coordination to execute clinical roadmaps and SOPs, including priorities, KPIs, ownership, and workflows.
• Provide ongoing support to providers to maintain high-quality care delivery and professional growth.
• Conduct provider investigations, remediation, and termination processes related to client complaints, health plans, or external reports.
• Monitor, track, and respond to clinical adverse events.
• Identify, monitor, and interface with provider outliers to address quality and compliance risks.
• Perform clinical utilization reviews (CURs) to assess care quality and inform provider support strategies.
• Support implementation of evidence-based practices, including measurement-based care, under the Clinical Quality Manager’s leadership.
• Contribute to clinical research development focused on improving clinical outcomes.
• Analyze trends in provider complaints to design and implement proactive interventions.
• Apply early-stage risk mitigation strategies and collaborate cross-functionally to prevent escalation of clinical/operational issues.
• Support billing-related investigations by gathering documentation and escalating concerns to leadership.
• Surface trends and gaps in clinical processes to leadership and propose quality improvement initiatives.
• Develop creative incentives and collaborate with clinical education to build training opportunities for the provider network.

• Master’s degree in a mental health discipline.
• Active, cleared clinical license in good standing (e.g., LMFT, LPC, LCSW, LMHC, or equivalent).
• Strong clinical judgment with experience handling escalations, adverse events, and/or quality-related investigations.
• Demonstrated ability to collaborate effectively across multiple teams and stakeholders.
• Commitment to provider support and quality management.
• Familiarity with clinical technology platforms for documentation, case tracking, and data analysis.
• Ability and expectation to leverage modern AI productivity tools in daily workflow (e.g., Gemini, ChatGPT, Claude, GitHub Copilot, or similar).

• Compensation: Base salary range $72,000–$82,000 annually; eligible for equity.
• Time off: Generous PTO with a minimum of three weeks per year; standard U.S. holidays; company shutdown between Christmas and New Year’s.
• Health benefits: Medical, dental, and vision plans; HSA (with $1,100 company contribution) and FSA options; free therapy coverage benefit (with qualifying medical plan).
• Insurance: Employer-paid short-term disability, long-term disability, life & AD&D; additional salary-difference coverage for up to seven weeks of STD leave (after waiting period).
• Family benefits: Eight weeks paid parental leave (may extend to 8–16 weeks with STD eligibility).
• Retirement: 401(k) with 100% match up to 4% of base salary, immediately vested.
• Other perks: Annual company gathering; supplemental life insurance, pet insurance, commuter benefits, and more.
• Hiring process: Ongoing recruitment; open until filled.