Applied AI Operations Lead

Mirigos is hiring an Applied AI Operations Lead to identify, build, and scale AI-powered workflows that improve internal operations. This hands-on role focuses on using AI tools, automation platforms, APIs, and scripting to reduce manual work, improve speed, and drive measurable business impact for internal teams.

• Identify Opportunities: Review internal workflows to find repetitive, manual, or inefficient processes and spot areas where AI or automation can save time and reduce operational friction
• Build Automations: Design and implement AI-powered workflows using LLMs, agents, automation platforms, APIs, and lightweight scripting to connect systems like CRM, support tools, docs, and spreadsheets
• Own the Workflow Layer: Create prompts, instructions, templates, and reusable workflow components while organizing context and information for AI systems to perform effectively
• Drive Adoption: Roll out solutions to internal teams, train users, write documentation and playbooks, and gather feedback for continuous improvement
• Measure Results: Define success metrics and track outcomes such as time saved, error reduction, faster turnaround times, adoption rates, and ROI

• Experience in operations, automation, RevOps, BizOps, solutions enablement, internal tools, consulting, or applied AI work
• Strong ability to identify inefficient workflows and turn them into practical automation opportunities
• Experience building workflows with tools such as Zapier, Make, n8n, Airtable, Notion, Retool, Clay, Glean, OpenAI, Claude, or Gemini
• Comfort working with APIs, webhooks, JSON, spreadsheets, databases, and SaaS integrations
• Ability to use lightweight Python or JavaScript when needed (software engineering background not required)
• Strong understanding of combining AI tools, structured workflows, human review, and business logic
• Strong written and verbal communication skills with ability to work with non-technical stakeholders
• Experience documenting workflows, training users, and driving adoption across teams
• Ability to measure outcomes such as time saved, workflow quality, reliability, and business impact

Nice to Have: Experience with prompt design, evals, or agent workflows; familiarity with SQL, dashboards, or workflow reporting; experience connecting AI workflows into CRM, support, recruiting, or finance systems; experience rolling out new internal systems across teams