Care Team Operations Manager

Brightline is a pediatric, teen, and parental mental health company providing therapy and psychiatry services through virtual and in-person outpatient care. The Care Team Operations Manager partners with clinical leadership to translate care priorities into reliable day-to-day execution through operational rhythms, workflows, and scalable processes. Reporting to the Chief Medical Officer, this role serves as the operational backbone enabling clinical work to run effectively at scale.

• Own day-to-day operational execution and project management across care team functions, ensuring workflows, handoffs, and processes run consistently and efficiently.
• Act as the central coordination point for care team operations, maintaining visibility into staffing, scheduling, workflows, and operational dependencies.
• Translate care priorities into operational workflows, standard processes, and day-to-day execution plans.
• Identify risks, bottlenecks, and tradeoffs; escalate decisions as needed to maintain progress.
• Continuously improve care team workflows, SOPs, and operational playbooks; ensure documentation is scalable and consistently followed.
• Serve as the operational point of contact for care team tooling, coordinating issue escalation and staff support.
• Manage vendor relationships for operational tooling, including renewals, performance accountability, and tooling investment recommendations.
• Lead ongoing process improvement initiatives by proactively identifying operational inefficiencies.
• Serve as the care team’s operational point of contact for cross-functional initiatives to ensure care workflows are protected and integrated.
• Maintain and improve multidisciplinary collaboration models across coaching, therapy, psychiatry, and hybrid clinic service lines.
• Create visibility into operational health (e.g., capacity, workflow performance, execution against care priorities).
• Triage competing operational demands and allocate care team capacity effectively in real time.
• Manage recurring operational programs (e.g., utilization programs, multidisciplinary coordination, care quality workflows such as AI-enabled tools, clinician engagement) and ensure alignment with care, operational, and business goals.

• 5+ years of experience in operations management or care operations within healthcare, digital health, or similarly complex environments.
• Proven ability to manage complex, ongoing operational workflows with competing priorities and ambiguity.
• Experience owning operational processes, SOPs, and workflow documentation in a healthcare or care operations setting.
• Ability to partner with senior care and care operations leaders and influence without direct authority.
• Experience translating evolving care needs into structured operational processes.
• Exceptional organizational, communication, and stakeholder management skills.
• Experience in a fast-paced, high-growth, venture-backed environment (preferred).
• Comfort supporting VP-level and senior clinical leaders.
• Clinical background not required; must be able to learn quickly and operate effectively in care settings.

• Compensation: Annual base salary range $95,000–$110,000 plus equity; geo-based compensation philosophy.
• Benefits: Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k.
• Time off: 12 company holidays, holiday shutdown, paid time off, and parental leave.
• Stipends/Reimbursements: Health and wellness stipend, home office reimbursement, and professional development reimbursement.
• Equity: Stock options.