Lead Account Manager

Evoplay is an innovative iGaming platform combining advanced technology with high engineering standards. The Lead Account Manager role is about building strong relationships and keeping everything running smoothly between clients, providers, and internal teams to revolutionize the industry.

• Manage day-to-day communication with clients from onboarding to daily support
• Respond to incoming requests: operational, technical, and commercial
• Set up and coordinate promos with clients and providers
• Jump on calls to review results, gather feedback, and plan next steps
• Keep in touch with game providers to align on activities and priorities
• Work with the tech team to solve issues and deliver what clients need
• Spot problems, collect clear info, and report it properly for fast resolution
• Gather feedback from partners and turn it into product or process improvements
• Attend iGaming events and conferences to meet partners and stay in touch with the market

• Experience in account management, partner success, or similar roles
• Confident communication and relationship skills
• Ability to build trust and maintain strong long-term connections
• Basic understanding of technical topics like APIs, integrations, bug tracking
• Good multitasking and time management in a fast-moving environment
• Proactive mindset with a strong sense of ownership
• Solid spoken and written English (Upper-Intermediate or better)
• Bonus: Experience in iGaming (aggregators, game providers, operators)
• Bonus: Comfortable with tools like Jira, Confluence, and Service Desk

Perks:

• Flexibility - work when most productive and from wherever suits you best
• 20 paid vacation days + 15 additional unpaid days if needed
• Birthday time off for celebration and relaxation
• Medical expense reimbursement (available in Ukraine)
• 12 days hassle-free sick leave + 10 more with doctor's recommendation, including mental health days
• Financial aid for major life events such as weddings, childbirth, or kindergarten expenses (in Ukraine)