Customer Success and Sales Support Specialist

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. We are seeking a proactive and detail-oriented Customer Success & Sales Support Specialist to manage customer communications, lead coordination, and CRM administration across multiple online channels.

• Respond to live chat messages on the website and handle inquiries via email, contact forms, and social media
• Provide clear, polite, professional responses in English and Ukrainian, logging all interactions into the CRM system
• Forward inquiries to internal specialists when needed and ensure proper follow-up with complete communication records
• Report recurring customer questions and suggestions for service improvements
• Answer customer questions about product types, ordering, delivery options, and pricing
• Manage requests from website, social pages, and messaging platforms while maintaining brand voice alignment
• Coordinate with internal teams on order processing and special requests, preparing brief summaries for relevant departments
• Track lead status, opportunities, offers, and next steps in the CRM system
• Ensure all customer data, notes, and follow-ups are properly reflected in the system and remind stakeholders of pending actions
• Prepare weekly pipeline summaries showing lead volume, status changes, and progress
• Support with introductory messages, proposal drafts, and meeting scheduling

• Proactive and detail-oriented with strong communication skills in English and Ukrainian
• Ability to respond quickly and professionally to different types of customer requests
• Experience with CRM systems and lead pipeline management
• Proficiency in managing live chat, email, and social media communications
• Responsibility and accountability for accurate data administration
• Ability to coordinate across multiple teams and channels

Schedule: Remote work according to European business hours

Benefits: Comfortable remote work environment, paid vacation and sick leave, healthcare insurance, gym membership, ongoing training and professional development, work in a young and friendly team, career opportunities and professional growth