Junior Benefits Specialist (Full Time 100% Remote)

Serco is seeking a Junior Benefits Specialist to support service members, veterans, and their families by answering phone and email inquiries related to military benefits. The role focuses on educating customers, researching DoD/VA policies, and documenting interactions while delivering empathetic, accurate guidance in a remote environment.

• Answer incoming calls and emails regarding administrative actions and military benefits.
• Identify and coordinate advocacy for veterans, active/reserve service members, and family members in relevant subject areas.
• Determine the nature of inquiries and provide accurate, concise answers.
• Provide requested information or refer clients to appropriate military or community resources.
• Communicate promptly and empathetically via phone and email.
• Become familiar with the Benefits Library on MyArmyBenefits and/or MyAirForceBenefits websites.
• Research and respond to complex questions requiring understanding of DoD and VA policies and regulations.
• Document all client interactions in a CRM system and provide researched, documented responses.
• If applicable, facilitate retirement estimate calculations using related software.

• U.S. citizenship.
• Ability to maintain/transfer an active NACI clearance; NACI submittal with favorable adjudication.
• Bachelor’s degree required.
• Minimum 3 years of experience administering benefits programs.
• Excellent verbal and written communication skills.
• Strong understanding of VA benefits and compensation programs.
• Good analytical and problem-solving skills.
• Strong time management skills with ability to meet deadlines.
• Active listening skills and ability to adapt communication to caller needs.
• Proficiency with Microsoft Office Suite or related software.
• Customer service experience.
• Ability to work self-sufficiently and productively.
• Experience with military benefits (plus).
• Must provide own internet service and cell phone.

• Full-time position.
• 100% remote in the National Capital Region.
• Work hours: 0800–1700 ET.
• Contingent upon ability to maintain/transfer an active NACI clearance.
• Benefits for eligible employees may include medical, dental, vision, vacation and sick leave, flexible work arrangements (where permitted), 401(k) with employer match, tuition reimbursement, life and disability coverage, optional supplemental coverages, parental leave benefits, and an Employee Assistance Plan.