Wendy's
Customer Service Manager
Summary
Wendy’s is hiring a Customer Service Manager (Shift Manager) to lead restaurant shifts and support a positive guest experience. This role focuses on supervising daily operations, developing team members, and maintaining brand and food-safety standards.
What you'll do
Lead and support team members during shifts while delivering strong customer service.
Make decisions and solve operational or guest issues as they arise.
Promote proper procedures and maintain a culture of food safety.
Follow brand standards to prepare and serve food and maintain restaurant cleanliness.
Use restaurant equipment such as headsets, registers, and grills as needed.
Travel occasionally to other locations for training or other tasks.
Requirements
Enjoys problem solving, customer service, and decision making.
Leadership mindset with commitment to teaching and developing the team.
Commitment to food safety procedures.
Flexible work availability.
Able to stand and move for most or all of the shift.
Willing and able to use restaurant equipment (headset, register, grill).
Reliable transportation to travel to the home store and other locations occasionally.
Conditions
Healthcare benefits for full-time shift managers.
Paid time off.
401(k) with employer match.
Employee assistance program available for all employees.
Paid training.
Opportunities for career growth within and beyond restaurants.
Equal opportunity employer; reasonable accommodations may be provided.