Airbnb
Operations Lead, Engagement
Summary
Airbnb is seeking an Operations Lead, Engagement to drive strategic and day-to-day operations within the Supply Management Engagement team. This role leads the design, execution, and optimization of host outreach initiatives to support business priorities and deliver measurable outcomes through strong cross-functional partnership.
What you'll do
Develop and implement operational strategies aligned to company objectives and team goals.
Lead high-priority projects from conception through execution, ensuring alignment with business priorities.
Design and manage end-to-end host outreach campaigns (e.g., product launches, policy updates, education), including calendar coordination, sequencing, and minimizing overlap.
Coordinate with cross-functional partners to align on campaign objectives, deliverables, timelines, and readiness of assets/resources.
Maintain a deep understanding of host needs, pain points, and motivations to ensure empathetic, actionable, trust-building outreach.
Build scalable campaign management processes, templates, and playbooks.
Identify and implement opportunities for automation and operational efficiency.
Establish and maintain tracking mechanisms for performance monitoring, data collection, analytics, and reporting; provide actionable insights.
Analyze results and feedback to optimize campaigns, share learnings with leadership, and recommend best practices.
Oversee selection, implementation, integration, and ongoing optimization of systems/platforms/tools used to execute outreach campaigns.
Requirements
10+ years of experience in operations, program management, or campaign management (preferably in a tech or marketplace environment).
Excellent project management and organizational skills; ability to manage multiple initiatives simultaneously.
Strong communication and interpersonal skills, including influencing across cross-functional and matrixed organizations.
Demonstrated customer success experience, including proactive voice outreach to engage, support, and retain clients.
Proven success managing multi-channel campaigns from concept through execution and analysis.
Strong analytical skills and comfort using dashboards, metrics, and reporting tools.
Comfort with ambiguity and rapid change.
Preferred: experience in tech/marketplace industry; Airtable proficiency; Salesforce expertise.
Conditions
US remote-eligible; may include occasional work at an Airbnb office or attendance at offsites as agreed with manager.
Must live in a US state where Airbnb, Inc. has a registered entity (eligibility varies by state).
Compensation includes base pay range and may be eligible for bonus, equity, benefits, and Employee Travel Credits.
Base pay range: $154,000–$192,000 USD per year (actual pay depends on factors such as experience, skills, and market demands).