Learning & Development Specialist

Campspot is a remote-first software company building reservation management and marketplace products for campgrounds and RV parks. The Learning & Development Specialist will create and maintain customer and internal education programs, including documentation, training modules, webinars, and certification content. The role supports product adoption and customer success while partnering cross-functionally with product, support, and marketing.

• Maintain and update the Campspot Knowledge Base to ensure documentation is accurate, current, and easy to navigate.
• Create new product documentation, guides, and FAQs for customers and internal teams.
• Collaborate with product and support to proactively update resources based on releases and customer feedback.
• Manage and expand the Campspot Certification Program.
• Develop training modules, assessments, and materials to certify users on best practices.
• Monitor certification progress and iterate on the program using user feedback and industry trends.
• Host routine webinars for park operators covering product updates, new features, and best practices.
• Create and manage interactive learning sessions and materials that improve customer success and satisfaction.
• Develop product launch learning materials and collaborate with marketing on feature rollouts.
• Manage and oversee Pendo for product learning, feature education, and announcements.
• Develop and maintain internal onboarding and ongoing training programs for employees.
• Partner with department leads to build role-based learning paths.
• Organize regular training sessions, workshops, and refresher courses to keep teams up to date.

• Experience in learning & development, training, or technical documentation (preferably in SaaS or software training).
• Ability to create engaging training materials (e.g., videos, guides, quizzes, webinars).
• Strong communication and presentation skills, with the ability to simplify complex concepts.
• Experience hosting webinars, virtual training sessions, or live demonstrations.
• Familiarity with LMS platforms, certification programs, and knowledge management tools (preferred).

• Remote-first workplace; priority for candidates near Grand Rapids, MI, or the Denver, CO and Chicago, IL metro areas.

• Eligibility limited to candidates residing in the US in: CO, IA, IL, ME, MA, MI, NY, NC, OR, SC, TX, UT, VT, VA (or near listed hubs); candidates outside the US or outside these states are not considered.

• Benefits include medical, dental, vision, life, and disability insurance.

• 401(k) with employer match.

• Flexible PTO and a flexible, casual work environment.

• Employee camping credit.