Senior Director of Operations

Summary

**Company Description** Aurora Vitae is a New York–based, globally focused wellness and beauty company redefining premium personal care by combining Eastern herbal wisdom with modern science. We are building a high\-end platform centered on scalp health, personalized beauty, and holistic well\-being, with full control across R\&D, production, and client experience. Backed by strategic investors including LA MER, Hillhouse Capital (Asia), and private investors, Aurora Vitae is positioned to create a new category at the intersection of health, luxury, and long\-term value. **Role Description** This is a full\-time, remote role for a Senior Director of Operations. The Senior Director of Operations will oversee day\-to\-day operations, develop and implement strategies to enhance efficiency, and ensure that organizational goals are met. The role involves managing cross\-functional teams, planning and monitoring budgets, analyzing operational performance, and ensuring excellent customer service delivery. The individual will also collaborate with leadership to drive overall company growth and success. **Qualifications** * Extensive experience in Operations Management and expertise in optimizing business processes and workflows * Strong Analytical Skills to assess performance metrics and make data\-driven decisions * Proven ability in Team Management, including leading diverse teams and fostering a collaborative work environment * Proficiency in Budgeting to manage financial resources effectively * Commitment to delivering top\-tier Customer Service and enhancing client satisfaction * Excellent communication, problem\-solving, and organizational skills * Experience in identifying and implementing process improvements * Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred