Logistics Manager

Sprout is a global IT hardware retirement and IT asset disposition (ITAD) provider serving hyperscaler and enterprise clients, headquartered in Charlotte, NC. The Logistics Manager will lead domestic and international transportation operations, optimizing Sprout’s multimodal shipping network and scaling execution through process, technology, and performance discipline.

• Own and continuously optimize the multimodal transportation network across parcel, LTL, FTL, dedicated truckload, air freight, and ocean.
• Negotiate carrier contracts and service agreements to improve cost, reliability, and performance.
• Strengthen 3PL and freight forwarder partnerships via service levels, accountability standards, and ongoing performance oversight.
• Develop contingency plans and surge-capacity strategies to mitigate disruption and maintain continuity.
• Support expansion of domestic transportation initiatives (fleet and outsourced) to enable an internal onsite service execution model.
• Design, document, and implement scalable SOPs for domestic and international dispatch operations.
• Standardize routing, mode selection, and escalation frameworks to improve consistency, margin protection, and service reliability.
• Identify bottlenecks and waste; implement measurable process improvements.
• Coordinate cross-functionally to ensure safe/accurate dangerous goods shipments and international documentation; coordinate EEI filings via ACE.
• Partner with technology teams to automate dispatching, tracking, and reporting workflows.
• Optimize ERP and TMS usage to reduce manual touchpoints and increase coordinator productivity.
• Implement workflow automation, carrier integrations, API enhancements, and reporting improvements to increase throughput and scalability.
• Develop operational KPIs and leading indicators (cost efficiency, service reliability, speed to dispatch, carrier performance).
• Deliver data-driven performance reporting to leadership, including margin and service-level insights.
• Provide market-informed analysis separating internal operational impact from external rate/capacity changes; link findings to corrective actions.
• Use operational data to support pricing strategy, cost-to-serve visibility, and continuous improvements.
• Lead, mentor, and develop logistics coordinators; build redundancy and cross-training across modes and lanes.
• Establish accountability structures and raise performance standards across the team.
• Support customer onboarding, program design, and expansion initiatives with logistics expertise while partnering with Compliance and other functions.

• 7+ years of progressive logistics management experience with deep multimodal expertise (parcel, LTL, FTL, dedicated, air, ocean).
• Proven ability to negotiate transportation contracts, manage carrier networks, and deliver measurable cost and service improvements.
• Experience building, standardizing, and scaling dispatch/logistics operations in complex or high-growth environments.
• Demonstrated success designing and implementing SOPs that improve speed, accuracy, and margin protection.
• Hands-on experience improving ERP and TMS platforms (optimization, workflow design, automation rollout, carrier integrations, reducing manual touchpoints).
• Experience implementing dispatch automation and technology-driven workflow improvements to increase productivity and scalability.
• Working knowledge of international shipping documentation and export execution (commercial invoices, packing lists, SLI coordination, EEI filing, export workflows).
• Ability to create operational KPIs and clearly communicate performance changes net of market impacts.
• Strong analytical skills with advanced Excel proficiency.
• Leadership experience managing and developing logistics teams; ability to build redundancy and elevate performance standards.
• Strong cross-functional collaboration skills (Operations, Fleet, Sales, Finance, Compliance).

Preferred:

• Industry experience in ITAD, reverse logistics, electronics, high-value/high-security transportation, or asset recovery.
• Experience supporting logistics system implementations or major technology transitions.
• Background in high-growth or transformation-focused organizations.
• Experience with BI/dashboard tools (Power BI, Tableau).
• Experience improving cost-to-serve visibility or supporting margin expansion.
• Dangerous goods/hazmat certification and experience developing SOPs, coaching, and managing training records.

• Location: Company headquartered in Charlotte, NC (additional operations near Sacramento, Dallas, and Boston); specific work site for this role not stated.

• Work scope: Domestic and international transportation operations; operations-first leadership role with significant process and technology transformation responsibilities.

• Equal opportunity employer.