REMOTE - HR Representative

Ross Stores, Inc. is a leading off-price retail chain with over 2,200 stores and a focus on delivering branded merchandise at significant savings. The HR Representative administers and supports associates during Leave of Absence (LOA), ensuring compliant, accurate processing and a high-quality associate experience using HR systems and strong customer service.

• Process LOA transactions using ServiceNow, PeopleSoft, Sedgwick ViaOne, case management tools, and Excel (including approvals/denials, benefit elections, adjustments, and corrections).
• Respond to associate inquiries via phone and email, manage the LOA inbox, and check/respond to LOA voicemail.
• Upload and enter LOA-related data, generate new cases, letters, and reports (e.g., benefit payment/exhaust communications).
• Review and process Pay and Benefits forms and coordinate with vendors and internal partners (Payroll, Benefits, HR Services).
• Explain Ross LOA policies and direct associates to resources for future reference across multiple states/locations.
• Gather and document critical case information (e.g., case notes, LOA dates) to support compliance and legal matters; assist with legal holds.
• Provide reporting to track and monitor departmental work and service levels.
• Cross-train, provide backup coverage to LOA team members, and support process improvements and/or training evaluation.
• Stay current on changes to company, state, and federal guidelines; complete required training and maintain system proficiency.
• Perform other duties as assigned.

• Bachelor's degree.

• Strong customer service, communication, and problem-solving skills; ability to build positive relationships with internal and external partners.

• Preferred: Leave of Absence administration experience and knowledge of applicable federal and state leave laws (e.g., FMLA, ADA, CA CFRA, pregnancy, military leave).

• Ability to work independently and within a team; exercise judgment on complex and sensitive issues; willingness to learn and ask questions.

• Detail-oriented with strong accuracy.

• Working knowledge of Microsoft Office; proficiency with Excel and PeopleSoft.

• Familiarity with HR systems and benefits/payroll practices.

• Remote position; may be performed anywhere in the United States except the State of Colorado and New York City.

• Work is primarily computer-based in an office environment; requires sitting/standing/walking, phone communication, typing, and participation in in-person and remote meetings.

• Consistent timeliness and regular attendance required.

• Compensation posted as an hourly base pay range of $22.69–$32.79 (total rewards vary by position and location).

• Company highlights include focus on career growth, teamwork, and diversity, equity & inclusion.