Director of Training & QA

Honeydew is a tech-forward dermatology platform expanding access to science-backed skin treatments and licensed specialists. The Director of Training & Quality Assurance will build end-to-end learning infrastructure and a scalable QA program across frontline operational teams to improve performance, consistency, and patient trust. This role reports to the VP of Operations and leads the Training & QA function as Honeydew scales nationally.

• Architect and continuously improve onboarding academies and operational training programs across frontline roles.
• Create structured 30-60-90 day ramp plans with measurable milestones and pass/fail checkpoints.
• Develop competency matrices, skill progression frameworks, and role-based certification standards.
• Build scalable learning content (playbooks, Loom libraries, simulations, decision frameworks, micro-learning modules) and maintain an ongoing education cadence tied to product, regulatory, and process changes.
• Design advanced skills tracks for escalations, service recovery, and complex patient coordination.
• Implement leadership development for Team Leads and emerging managers; establish coaching frameworks rooted in observed performance data.
• Own training metrics (ramp speed, QA lift post-training, knowledge retention, readiness confidence) and report outcomes.
• Build and oversee an enterprise-wide QA program, including standardized scorecards for patient experience, documentation accuracy, compliance, and efficiency.
• Lead calibration sessions, perform root-cause analysis on recurring issues, and translate QA insights into targeted training interventions.
• Partner with leadership to define performance thresholds and accountability frameworks; present monthly quality and learning dashboards to executives.
• Build and manage the Training & QA team; implement an LMS or structured tracking tools to scale delivery.
• Ensure training materials remain current, compliant, and aligned with evolving business needs; embed training into workforce planning and hiring strategy.

• 5+ years of experience in learning & development, quality assurance, or workforce performance leadership.
• Proven experience building structured onboarding and training programs from the ground up.
• Experience leading or designing QA frameworks with measurable KPIs.
• Demonstrated ability to tie training programs to measurable performance outcomes.
• Experience leading managers or senior individual contributors.
• Strong data fluency; able to build or interpret performance dashboards.
• Deep understanding of healthcare compliance, documentation standards, and regulatory risk.

• Nice to have:

  • Healthcare operations, telehealth, or multi-state healthcare organization experience.
  • Adult learning theory or instructional design background.
  • Lean, Six Sigma, or process improvement training.
  • Experience building certification programs or competency-based progression models.
  • Exposure to AI-driven learning tools or knowledge systems.
  • Experience scaling teams in high-growth startup environments.

• Full remote flexibility.
• $100 monthly tech stipend.
• Free Honeydew membership and direct access to new dermatology treatments.
• 20% off Honeydew products.
• Bi-monthly get-togethers.
• Peer-to-peer recognition through Motivosity.
• Health insurance and HSA match.
• 401(k) with employer match.
• Unlimited time off.
• Interview process includes recruiter interview, hiring manager interview, strategic case study presentation, executive interview, and offer.