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Whizz

Team Lead, Delinquent Customers

World Remote

Description

About the company

New York’s largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding.

Description

We’re looking for a Team Lead to manage our delinquent customer operations and improve debt recovery performance.

This is not a customer-facing collections role. Your focus will be on managing the team, workflows, systems and KPIs behind the collections process.

Responsibilities

  • ·       Manage the delinquency team: assign tasks, monitor execution and ensure KPIs are met.
  • ·       Own and improve collections KPIs and recovery performance.
  • ·       Manage collections workflows in our CRM and ERP, including statuses, triggers, automated sequences and task routing.
  • ·       Regularly review overdue accounts and prioritize recovery efforts.
  • ·       Identify process gaps and propose improvements to our collections system and workflows.
  • ·       Work with Operations, Customer Support and Development teams to implement improvements.
  • ·       Coordinate escalations to third-party agencies or law enforcement when needed.
  • ·       Report results, risks and improvement initiatives to senior management.

Requirements

  • ·       3+ years of experience in operations, customer support, collections or a related field.
  • ·       2+ years of team management or supervisory experience.
  • ·       Experience in collections, debt recovery, or working with delinquent customers is a strong advantage.
  • ·       Strong ownership and ability to manage performance through KPIs.
  • ·       Comfortable working with CRM/ERP systems and operational processes.
  • ·       Fluent English (C1+). Russian is a plus.
  • ·       Availability during US Eastern Time business hours.

Benefits

What We Offer

  • ·       Opportunity to join New York’s largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding.
  • ·       Direct work with the company’s founders and significant ownership over an important business function.
  • ·       Opportunity to learn AI tools, automation and vibe coding — previous experience is not required.
  • ·       Company-funded courses in vibe coding, AI tools, automation and other relevant technical skills.
  • ·       Fully remote, full-time role (40 hours/week).
  • ·       Base salary from $3000 + performance bonus.

Apply for this job (https://apply.workable.com/whizz/j/E5FE044142/apply/)

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