Account Manager

NuxGame is a casino gaming software company that partners with iGaming operators to help them access new markets and enhance their brands. We are seeking an Account Manager to join our team and serve as the primary point of contact for our clients, ensuring their success and growth.

• Own the customer relationship end-to-end, acting as their primary point of contact and trusted advisor
• Define and execute tailored success strategies for each account, aligning NuxGame solutions with customer business goals and agreed KPIs
• Continuously monitor account health, usage metrics, and satisfaction levels, addressing risks early to ensure retention and growth
• Lead quarterly business reviews with clients to evaluate results, gather feedback, and identify improvement opportunities
• Resolve escalations quickly by coordinating with internal teams, ensuring seamless communication and a solution-focused approach
• Collaborate cross-functionally with Sales, Product, Operations, and Technical teams to deliver a consistent and high-quality customer experience
• Identify upsell and cross-sell opportunities by understanding customer needs and market trends
• Share industry insights and best practices with clients to help them optimize operations and revenue potential
• Stay informed on iGaming industry developments, including regulatory changes, competitive landscape, and emerging technologies
• Maintain accurate account records in CRM and project management tools, ensuring timely reporting of progress and outcomes

• 2 years of experience in Account Management, Customer Success, or post-sales roles
• Proven success in managing strategic accounts and building strong relationships with senior stakeholders, including C-level executives
• Track record of delivering measurable results in retention, adoption, and upsell
• Comfortable owning the full customer lifecycle - onboarding, growth, and renewals
• Proactive and resourceful - able to thrive without a playbook and take initiative to solve problems
• Highly organized, able to manage multiple priorities while keeping a high standard of service
• Strong communicator in English (written and spoken); extra languages are a plus
• Data-driven mindset - using metrics to guide decisions and create actionable plans
• Collaborative, adaptable, and confident in balancing client needs with business objectives

Remote & Flexible: Work from anywhere with core hours 09:00/10:00 to 17:00/18:00 (Kyiv time), Monday-Friday

Benefits:

• Timely compensation payments
• Personal equipment provided for comfortable and efficient work
• Regular knowledge sharing sessions to discuss trends and grow together
• Supportive team of like-minded professionals
• Creative freedom to implement ideas and take initiative
• Up to 29 days off per year, including up to 5 health-related days without medical confirmation
• Friendly, result-oriented environment with mutual respect and minimal bureaucracy